Features and Benefits
IBM WebSphere® Voice Server speaker verification is built on Java™, and leverages the highly scalable and robust WebSphere Application Server’s Java 2 Enterprise Edition (J2EE™) services. It brings all the WebSphere Application Server benefits to speaker verification, including:
Reduced deployment costs with integration into the IT infrastructure
Central and common management
Advanced system monitoring
Increased reliability
Simplified problem determination.
The technology behind the speaker verification provides customers with a competitive edge. IBM’s WebSphere Voice Server speaker verification technology provides a grammar, language, and text independent authentication mechanism. You can enroll saying anything, in any language, and have it verify you, saying anything, in any language! Some of the benefits of IBM's speaker verification are:
Language Independence
- One speaker verification engine can handle all languages;
- Speaker can enroll in one language and be verified in another.Text Independence
- User can say anything, not bound by a grammar or a pre-defined pass phrase.Speaker Tracking
- Continuously monitor entire calls for assurance that the verified speaker answered all promptsSpeaker Change Detection
- Can alert when a different speaker is detected in call (For example, a person calls in but then a friend takes over the conversation).
Your telephone self-service application can take advantage of this flexibility and provide a truly integrated and non-intrusive verification process. Since anything you say as part of a transaction dialog can be used to verify your identity, there is no need to remember passphrases or go through a separate verification process. For instance, you can prompt for an account number, have it recognized and the caller verified through the same dialog.
IBM has over 60 patents and 30 papers associated to its speaker verification technology, including a patent selected as one of Five Killer Patents by the MIT Technology Review Magazine (May/2004 issue).
