Technical detail
Speech vision clips provide a "vision" of how a completed speech user interface will sound and are an important sales and design tool. Often, our customers have difficulty realizing how speech technology will work until they hear examples of a user-system dialogue. The IBM Software Group services human factors team specializes in analyzing an enterprise's brand, creating a speech user interface design (known as a persona), and showing it in action using vision clips. For more information or to inquire about additional clips, please contact wvs_sales@us.ibm.com
| Industry | Languages | Description | Files |
|---|---|---|---|
| Banking | Canadian French | In this vision clip, a customer calls her bank to pay an outstanding bill. Using speech interaction, the customer says what is desired (to pay a bill) and then uses normal speech to interact with the system, is reminded of an upcoming bill and walks through the transaction to completion. | Audio (648 KB) |
| Banking | Latin American Spanish | In this vision clip, a customer calls his bank to obtain his checking account balance. The caller begins repeating the account number but has difficulty. The automated speech application helps guide the caller to provide the complete account number then gives the balance information. | Audio (495 KB) |
| Telecommunications | Castilian Spanish | In this vision clip, a customer calls his mobile phone company to pay his mobile phone bill. The application gives the option to interact in English or Spanish, and completes the transaction in Spanish per the caller preference. The caller is then walked through paying their phone bill by applying to their credit card on file. | Audio (978 KB) |
| Telecommunications | German | In this vision clip, a customer calls his mobile phone company to pay his mobile phone bill. The caller is given the option to handle their transaction in German or English. Once the caller selects German, the application then prompts with possible options to help the caller who then selects to pay his bill. The application walks him through paying the bill using a credit card. | Audio (1.2 MB) |
| Insurance | UK English | In this vision clip, a customer calls to receive a quote on a car insurance quote. The application asks the caller a series of questions and based on the responses, verifies the information and when the caller agrees, they are transferred to an agent for their quote. | Audio (772 KB) |
| Insurance | Japanese | In this vision clip, a customer calls to receive a car insurance quote. The application asks the caller a series of questions and based on the responses, verifies the information and when the caller agrees, the application transfers to an agent for their quote. | Audio (1.1 MB) |
| Travel and transportation | US English | In this vision clip, a customer calls to a shipping company. The call includes outside interference which is noted by the automated speech application, so the application informs the caller of the difficulty and then the caller is automatically transferred to a customer representative. | Audio (975 KB) |
| HealthCare | US English | In this vision clip, a customer calls his health care provider line to check on a claim. Based on the customer saying their provider number and card identification, the automated system responds to the request to provide information on a claim in question – status and payment details. | Audio (313 KB) |
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