Overview
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Use and maintain
IBM® WebSphere® Voice Response for AIX® offers an Interactive Voice Response (IVR) system for enterprises and telcos
It is one of the preferred telephony platform connection environments for WebSphere Voice Server-software resources for developing and deploying speech solutions.
- Supports speech recognition technologies that can replace traditional telephone keypad input with more natural voice responses and is highly scalable to support thousands of Public Switched Telephone Network (PSTN) connections
- Complements WebSphere Voice Server V4.2 and V5.1, making it possible to create integrated Web and telephone self-service access to your business data and processes
- Enables Java™ and VoiceXML service creation environments for developing Web and telephone self-service applications that are easy to integrate when combined with the IBM Rational® Software Development Platform or WebSphere Studio
- Includes VoiceXML and Call Control XML industry-standard programming environments for telephony channel handling and voice call processing when integrated with WebSphere Portal Server, for a Business Portal Multichannel access point for voice-enabled e-business solutions
- Allows inclusion of WebSphere Voice Server for speech-enabled applications such as speech recognition or text-to-speech, and if required, WebSphere Voice Response and WebSphere Voice Server can be used together for non-IBM application server solutions
- Provides the self-service channel in many contact/call center solutions and can be deployed between the telephone network and the call center switch, either behind the call center switch, or in front of the PBX or automatic call distribution (ACD) switch
- Can be used in IP contact/call center solutions with VoIP SIP support, and with products from the main Computer Telephony Integration (CTI) suppliers to enable self-service applications to support conversational speech for more natural and friendly customer interaction
- Operating systems supported: AIX
Product framework
Product line overview
Ranges from transcription and voice response technology to message center services, voice access to e-business applications, and more
*Pricing: Catalog prices are exclusive of tax and subject to change without notice. Passport Advantage customers will see their Relationship Suggested Volume Pricing during checkout.
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