Overview
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IBM® WebSphere® Voice Response for AIX® offers a flexible voice portal solution for enterprises and telcos
It is a robust, highly scalable advanced Interactive Voice Response (IVR) system with a rich feature set based on open standards for developing and deploying speech solutions that allow customers to access your business data and processes.
Supports up to 480 concurrent Voice over IP/SIP connections on a single system instance as part of an IP contact/call center solution
Integrates with SIP enabled switch and traditional TDM trunks using third-party Voice over IP gateways
Supports industry-standard VoiceXML V2.0/V2.1 and Call Control XML (CCXML) for deploying self-service telephony applications, and telephony call handling
Can integrate Web and telephone self-service applications in an on-premise or Cloud solution
Is compliant with MRCP V1.0 specification for connecting with speech recognition and text-to-speech products that allow conversational speech for more natural and friendly customer interaction in addition to traditional telephone keypad input
Is switch / gateway independent hence identical voice applications can be deployed on different telephony infrastructure across a customer’s organization
Provides developers expansion capabilities using Java™ and C / C++ languages
NEBS compliant Blades and System p hardware running the AIX operating system allows high availability with redundancy, and provides virtualization using multiple LPARs for a lower cost, energy-efficient solution
Uses industry-standard Simple Network Management Protocol (SNMP) to enable centralized management of distributed systems
Integrates with Computer Telephony Integration (CTI) products from Genesys and Cisco
Comprehensive single-licence solution including all components required for developing and deploying speech solutions (except SS7, which is optional)
Provides a robust, highly scalable unified communications platform when used with IBM Unified Messaging for WebSphere Voice Response
Product framework
Product line overview
Ranges from transcription and voice response technology to message center services, voice access to e-business applications, and more
*Pricing: Catalog prices are exclusive of tax and subject to change without notice. Passport Advantage customers will see their Relationship Suggested Volume Pricing during checkout.
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