There many reasons to renew your IBM Software Subscription and Support but the ones that matter most are ensuring uninterrupted access to:

Renewing your S&S not only helps you take advantage of new features, innovations, code and security enhancements to improve usability, performance and security, it puts you in a better position to integrate analytic, cloud, cognitive, collaborative, commerce, data, infrastructure, security solutions and services with your on-premise systems.

Bottom line: Renewing your Software Subscription and Support is one of the most cost-effective ways to protect your software investment. It saves you time, it saves you money, and it ensures uninterrupted access to vital Technical Support and product upgrades—features that can make a real difference.

Renewing your Software Subscription and Support

Your Passport Advantage Primary or Renewal Contact will receive a contact verification request @120 days before each renewal is due. 

For Passport Advantage Sites, renewals take place on the same date (referred to as an 'Anniversary' date) each year. 

Passport Advantage Express renewals, like purchases, are driven by transaction dates which means your IBM Software Subscription and Support begins on the date of acquisition and ends on the last day of the corresponding month in the following year, unless the date of acquisition is the first day of the month, in which case coverage ends on the last day of the month.  If you have multiple PAE transactions, you may want to enroll in Passport Advantage and transfer  your entitlements to take advantage of a single annual renewal.

In either case, you will receive

To maintain active Subscription and Support, simply:

Review your renewal quote immediately. Then, choose one of the following options to renew:

*Note: Passport Advantage Online renewal and ordering is available in most, but not all, countries.

It's that simple. See for yourself.

Renewing via Passport Advantage Online

Note: Passport Advantage Online renewal and ordering is available in most, but not all, countries.

  1. Go to Passport Advantage Online and click 'Sign in'.
    Note: If you don't have an IBM ID and Password, complete the New customer account registration form available from the Passport Advantage Online Customer Sign in. Your request for PAO access will be relayed to your Site's Primary Contact for approval.
  2. From within PAO, select "Purchase & renewal" and then 'Renewals" from the left navigator.
  3. Review and reconcile your IBM Software Subscription and Support quote.
  4. Then, send it to an IBM Business Partner for pricing and fulfillment or purchase directly from IBM.

Note: If you choose to purchase directly from IBM, you can choose the payment method you prefer. Payment options include invoicing, billing with your purchase number, or credit card (subject to availability in your country)

Automatic or Continuous Renewal

In some countries, you may also have the option to take advantage of Automatic or Continuous Renewal to safeguard your IBM Software Subscription and Support (and Fixed Term Licenses) against an unintended lapse in coverage.

Automatic (or Continuous) Renewal [where available] protects your from unintentional lapses in your IBM Software Subscription and Support and right to use Fixed Term Licenses.

Here's how it works.

If you do nothing when you receive your renewal quote and e-mail renewal reminders, your Software Subscription and Support [and Fixed Term Licenses] will renew automatically at the Anniversary date and you will be invoiced based on your current quotation for Software Subscription and Support or FTL renewal.

Opting not to renew

We recommend that you renew IBM Software Subscription and Support on all eligible software products to ensure continued access to product upgrades and 24x7 Technical Support. But, if you choose NOT to renew your Software Subscription and Support, you must notify IBM of your intent NOT to renew before your renewal date. You may do so either online or in writing.

If at a later date, you wish to reinstate your Software Subscription and Support, you may do so, however, the cost of "Software Subscription and Support Reinstatement" is far greater than your annual renewal rate—in most cases, as much as three times greater than your annual renewal rate. Any IBM software that you do not currently have enrolled in IBM's S&S is subject to "Software Subscription and Support Reinstatement".