"Software Subscription and Support" to replace the term "Software Maintenance"

Over the next several months, customers will see the term “Software Subscription and Support” replacing the term “Software Maintenance” in documents such as renewal notices, contracts, product part numbers, and other collateral. This name change is being made to better reflect the offering; it does not change any of the benefits or features that customers are receiving.

Software Subscription and Support

Software Subscription and Support still provides, in a bundled offering, product upgrades (Subscription) and technical support (Support) which fosters successful software deployments. The individual components are not available as separately orderable offerings but are, together, offered as a complete solution.

With Subscription, customers get complete upgrade and cross-platform migration coverage for most commercially available IBM-distributed software—IBM Lotus®, WebSphere®, Tivoli®, Rational®, and DB2® Information Management software. Customers can upgrade to new releases and new versions as the needs of their business dictate.

Support helps keep customers’ users up and running wherever they’re working in the world— ensuring that they are covered with the support they need and increasing return on their investment in a total software solution.

Benefits of Subscription

Subscription is the most cost-effective way for customers’ businesses to ensure that their users have the latest technology of the most-current releases.

Benefits of Support