electronic Service Request entry
for faster problem resolution
make the move today
The IBM Service Request [SR] tool provides a single electronic support entry point to log and track all of your technical support requests. Clients who use the SR tool tell us the benefits are measurable.
Benefits of electronic Service Request (SR) entry
Put the power of SR tool to work for you
In June 2012, we will begin encouraging you to use the IBM Service Request [SR] tool to enter all severity 2, 3 and 4 software support requests* for products acquired through IBM Passport Advantage and Passport Advantage Express. Learn more about electronic Service Request entry.
- Sign in to IBM Support and create a support profile or customize an existing profile
- Request SR access, select the Service requests & PRMs tab within the portal and submit a Service request self-nomination
- Explore the Service Request Quick Start
- View the Service Request YouTube video
For additional information about the IBM Service Request tool please contact your IBM representative or visit us at one of the links below: