IBM Service Request tool

one electronic entry point for all your software technical support needs


electronic Service Request entry

for faster problem resolution

make the move today

The IBM Service Request [SR] tool provides a single electronic support entry point to log and track all of your technical support requests. Clients who use the SR tool tell us the benefits are measurable.

Benefits of electronic Service Request (SR) entry


Put the power of SR tool to work for you

Use the IBM Service Request [SR] tool to enter all severity 2, 3 and 4 software support requests* for products acquired through IBM Passport Advantage and Passport Advantage Express. Learn more about electronic Service Request entry.

Why wait?

  1. Sign in to IBM Support and create a support profile or customize an existing profile
  2. Explore the Service Request Quick Start and learn how to register fo
  3. View the IBM Service Request Quick Start video series on YouTube 
  4. View the Creating reports: about software service requests with Service Request (SR) YouTube video

For additional information about the IBM Service Request tool please contact your IBM representative or visit us at one of the links below: