Technical Support is an integral benefit of IBM Software Subscription and Support. It offers personalized, proactive, pre-emptive, predictive--- smart support.

Accessing the SR tool

The Service Request tool or SR is a worldwide, Web-based problem submission and tracking tool. It offers 24x7 assistance for critical (Severity 1) problems and outages with a esponse time objective of two hours.

It is not intended for use by your for end users. 

Only those members of your IT staff on your company's SR Authorized Caller list may submit problem records using the SR tool. Authorization is granted by your Site Technical Contact and authorized callers must be registered with IBM.

Additional Support resources

For more information on IBM Software Support, go to the IBM Software Support Handbook. An excellent on-line reference, the handbook provides detailed information on the following topics: