IBM has a long-standing commitment to the open source community. And as part of that commitment, IBM is pleased to offer Selected Support for the following:
Selected Support features
When you buy IBM Selected Support, IBM will make available Selected Program defect corrections, if any, that IBM develops. Plus, you'll get assistance:
In order to better assist you with problem resolution, IBM may request that you allow provide remote access to your system to aid you in isolating the software problem cause. You remain responsible for adequately protecting your system and all data contained in it whenever IBM remotely accesses it with your permission.
Selected Support offerings
Apache Software Foundation [ASF] Geronimo open source application server software
IBM Support for Apache Geronimo offers expert technical support for Apache Geronimo, the open source application server project from the Apache Software Foundation. Using this technical support, you can confidently develop and deploy your Web and Java 2 Platform, Enterprise Edition (J2EE) applications using Apache Geronimo.
IBM WebSphere Application Server Community Edition
IBM WebSphere Application Server Community Edition, a lightweight Java™ 2 Platform, Enterprise Edition (J2EE) application server built on Apache Geronimo, the open source application server project of the Apache Software Foundation. Designed to help you accelerate your development and deployment efforts, WebSphere Application Server Community Edition provides a readily accessible and flexible foundation for building Java applications.
See IBM Support for WebSphere Application Server Community Edition offerings for more information.
Eclipse Foundation Eclipse open source development platform
IBM Rational Elite Support for Eclipse provides world class technical support for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the support you need to confidently develop in the Eclipse environment.
See IBM Rational Elite Support for Eclipse offerings for more information
Extreme Cloud Administration Toolkit (xCAT) 2.0 open source cloud management tool
xCAT is a scalable distributed computing management and provisioning tool that provides a unified interface for hardware control, discovery, and OS diskful/diskfree deployment. xCAT has been deploying and managing large Linux systems for a number of years. Many IBM customers and others have enjoyed its powerful customizable architecture. IBM Support for xCAT 2.0 delivers the technical support clients need to confidently manage their large systems.
See IBM Support for xCAT for more information.
IBM Entry and Elite Support for IBM Platform Community Edition
IBM Platform MPI is a high performance, production–quality implementation of the Message Passing Interface (MPI) — supporting the broadest range of industry standard platforms, interconnects and operating systems to help ensure that parallel applications can run on any platform. IBM Support for Platform MPI Community Edition is an optional offering for users who require technical support or greater scalability.
See IBM Platform MPI for additional information.
IBM Elite Support for IBM Lotus Symphony
IBM Lotus Symphony is an award-winning, easy-to-use application suite designed to handle most office productivity tasks that users typically perform. Lotus Symphony applications support both the Open Document Format(ODF) standard - which helps free users from proprietary file formats and expensive software licensing and upgrade agreements - as well as Microsoft Office file formats for interoperability with other organizations. IBM Lotus Symphony can be downloaded, installed and used at no charge from the IBM Lotus Symphony Website . IBM Elite Support for Lotus Symphony, sold in a 20,000 authorized user pack, is a smart choice for those organizations that are using standalone Lotus Symphony and need worldwide 24X7 support.
IBM Elite Support for IBM Informix Innovator-C
IBM Informix is an industry leading database server with legendary reliability, performance, and scalability. It is widely deployed across broad range of industries and solutions, ranging from small businesses to large global enterprises. Informix delivers high value to customers, with hassle free administration, lower cost of ownership on administration and hardware resources, and high availability to help ensure continuous business operations 24x7 anywhere in the world. The Informix Innovator-C Edition is available at no charge, offering customers an opportunity to discover why Informix enjoys such high customer satisfaction and loyalty. IBM Elite Support for Informix Innovator-C is an optional offering for customers who would like technical assistance and assurance of 24x7 worldwide support.
IBM Elite Support for InfoSphere BigInsights Basic Edition
IBM InfoSphere BigInsights is a new class of analytics platform based on open source Hadoop and innovation from IBM, that helps customers gain rapid insight through large-scale analysis of unconventional and diverse data. IBM InfoSphere BigInsights Basic Edition provides the basic capabilities to enable solutions that turn data complexity into insight cost-effectively through massive scale-out data processing and analysis on commodity hardware, with inherent resiliency and fault tolerance.
See IBM InfoSphere BigInsights for additional information.