eCustomer Care Team
Please contact the eCustomer Care team if you need assistance with getting access or if you have questions about the various features or functions of Passport Advantage Online.
eCustomer Care provides instant help via telephone. Response time is 24 to 48 hours for help requests submitted via e-mail.
Shopping process help
Shopping and eOrder help is ONLY available within Passport Advantage Online. To access, eOrder and shopping help, you must be logged in to Passport Advantage Online. You may then select from a wide range of shopping-related topics including:
Renewals Shopping help information is available in English, Dutch, French, German, Italian, Japanese, Portuguese [BR], Spanish [ES] and Spanish [MX].