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OS/2 Warp

Services

Service Extension (SE) and Total Content Ownership (TCO) offerings

IBM plans to provide special bid defect support from IBM Global Technology Services (GTS) for selected components of OS/2.

Service Extension

The Service Extension(SE) fee offering provides a continuation of defect support for selected components of OS/2 Warp, OS/2 Warp Server for e-business, and IBM middleware.

Access to Level 1 and Level 2 support must be purchased and the software must be at the current service level.

Total Content Ownership

The Total Content Ownership(TCO) fee offering provides TCO fix defect support for selected components of OS/2 Warp and OS/2 Warp Server for e-business based on a unique source line built at each customer's specified service level.Access to Level 1 and Level 2 support must be purchased.

For additional information about SEs and TCOs, contact your local GTS sales representative.