Support
If you experience problems or have questions about the product's operation, please send an email to the IBM region contact listed below. You should receive a reply within 2 business days of your request. Email support is available in English only, and for these countries only. When sending a request, please include as much relevant information as possible including your name, company name, country, email address, and a complete description of your issue or question. Please be sure to let us know what operating system level you are running.
Americas: U.S., Federal, Canada and Latin America (Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Mexico, Paraguay, Peru, Uruguay, and Venezuela)
Email contact: tsinform@uk.ibm.com
North Eastern Europe: Austria, CEMA, Germany, Ireland, Nordic, South Africa, Switzerland, and United Kingdom
Email contact: tsinform@uk.ibm.com
Southwestern Europe: France, North Africa, Italy, Belgium, Netherlands, Luxembourg, Iberia (Spain and Portugal), Greece, Israel, Turkey
Email contact: tsinform@uk.ibm.com
Product Publications:
Links to product Program Directory, Installation Guide, User's Guide and other reference materials:
• CICS Batch Application Control
http://www.ibm.com/software/htp/cics/library/cicsbac.html
• CICS Configuration Manager
http://www.ibm.com/software/htp/cics/cm/library/
• CICS Interdependency Analyzer
http://www.ibm.com/software/htp/cics/ianaly/library/cicsia.html
• CICS Performance Analyzer
http://www.ibm.com/software/htp/cics/panaly/library/
• CICS VSAM Recovery
http://www.ibm.com/software/htp/cics/vr/library/