CPI-C Reference

Chapter 1. Introduction

This introductory chapter:

• Explains CPI Communications and the conversational model
• Identifies the purpose and audience of this book
• Lists what is new in this book
• Explains the relationship to CPI-C 2.1 specification
• Explains the relationship to products
• Details the availability of additional information sources
• Lists the functional levels of CPI Communications
• Provides a call table with the functional levels of CPI-C
• Explains the naming conventions followed