Product Support (For Unica Products)
Get world-class support for all your IBM Unica and IBM Enterprise Marketing Management products. Whether you're looking for supported product and software environments, product downloads or fixpack schedules, you’ll find everything you need.
Training & Certification
IBM Enterprise Marketing Management offers a wide range of software education options to suit your role, your preferred learning format—and your schedule. Courses are offered through public or onsite classroom training, computer based training, or instructor-led online courses. Standard and customized training programs are designed to match your unique requirements.
Implementation Services
Realize quicker time-to-value from your marketing technology investment. IBM applies deep product knowledge and industry expertise to improve your company’s processes and marketing results using On Premise or Software as a Service (SaaS) delivery models.
Business Consulting Services
The Enterprise Marketing Management practice in IBM Global Business Services delivered solutions to organizations across multiple industries that are designed to improve customer relationships and increase marketing profitability.
Contact Technical Support
For Campaign, Marketing Ops, NetInsight and other installed applications
Web: ibm.com/support
Email: sw_support@us.ibm.com
Phone: 1-800-IBM-SERV
For On Demand products
IBM Unica Marketing Operations On Demand
Email: mktgops@us.ibm.com
Phone: 781-839-8263
IBM Unica Search
Email: supusrch@uk.ibm.com
IBM Unica Email Optimization
Email: emailopt@us.ibm.com
Phone: 602-971-0502