Product suite enhancements released in Summer 2013
The latest release of IBM Enterprise Marketing Management (EMM) solutions for smarter marketing are designed to help you engage the customer with a single voice by making it easier for you to serve your customer in context.
Here are the release highlights:
Maximize the moment with real-time listening, delivery and learning through improved online business capabilities and enhanced marketing and merchandising insight, flexibility and control.
Increase revenue with additional dynamic marketing actions in IBM Marketing Center – the cloud based all-in-one solution for digital marketers|
Learn more about IBM Marketing Center
|Increase customer engagement and cross-sell with improved flexibility and customizability of personalized recommendations in IBM Product and Content Recommendations|
Sharpen comparative performance insights for mobile site visitors with IBM Digital Analytics Benchmark|
Gain comparative insights for the mobile channel with the benefit of enhanced metrics to include and categorize additional mobile devices
Learn more about IBM Digital Analytics Benchmark
Gain faster time to insights for companies that prefer to deploy web analytics on premises with IBM Digital Analytics Accelerator|
Learn more about IBM Digital Analytics Accelerator
Deliver on the Omni-channel opportunity to improve customer experience, sales and loyalty by providing greater visibility into the mobile channel and improving profitability for merchandisers
Improve the mobile experience with enhanced browser-based replay and integration with IBM Tealeaf and Worklight 6.0|
|Improve digital storefront conversions with new IBM Tealeaf and Websphere Commerce integration|
Optimize Omni-channel merchandising with additional pricing management capabilities for multi channel and pure play eRetailers in IBM DemandTec|
Learn more about IBM Price Promotion and Product Mix Optimization
Boost marketing and merchandising potential with now more than 100 certified IBM & 3rd party integrations in the IBM Digital Marketing Network featuring a real-time API
|Deploy or connect over 100 IBM and partner marketing solutions for social media marketing, demand side platforms, data management platforms, and many other areas of digital marketing|
Rapidly adopt and implement digital marketing solutions that are part of the new Customer Experience Digital Data standard|
Learn more about the W3C Customer Experience Digital Data Community Group
Use these and other IBM products together for an end-to-end marketing capability across digital and traditional channels. Here is a sample "Day in the life of a marketer" joint usage scenario.
A 'Day in the Life' with IBM Solutions for Marketers, Merchandisers and eCommerce Pros.
1. Omni-Channel Commerce & Product Recommendation.
Prepare new microsite using Websphere Commerce and include automated cross-sell via IBM Product Recommendations in a Websphere e-spot (just a few clicks thanks to pre-built integration)
2. Pricing, Promotion & Product Mix Optimization.
Use IBM DemandTec, e.g. to determine optimal promotions to extend to top target customers
3.Digital Marketing Optimization
Use IBM Marketing Center, e.g. to extend personal promo codes to target audience via triggered, intra-day email
4. Costumer Experience Management.
Use IBM Tealeaf, e.g. to identify when customers experience struggle with promo codes so that you can resolve the issues quickly. Tealeaf deployment is easy on any site but now is even more automatic on Websphere Commerce sites and mobile application built with IBM Worklight
5. Cross-Channel Marketing Optimization
Retarget clients who experienced struggle with promo codes e.g. by importing a list from IBM Tealeaf and prompting call-center agents to offer help when clients call in
6. Marketing Performance Optimization.
Use marketing attribution analytics, e.g. to understand which efforts to contiuue vs. discontinue
The EMM product suite contains many new, first in market, and expanded capabilities that help marketers, merchandisers, and eCommerce professionals improve business results.
*IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion