3 Strategies for Using Analytics to Understand the Customer Experience and Guide the Journey
Join this webinar with the Aberdeen Group to learn about three strategies that will help you join the ranks of firms that are able to leverage analytics to truly understand customer needs, and deliver an experience that addresses those needs.
Sept 10, 1:00 pm ET / 10:00 am PT
Customer Experience Analytics Demo: A New Way to Understand Your Customers
Join this 15-minute live demo to see a real-life example of how an organization gains customer insight through digital, behavioral and journey analytics to improve the omni-channel customer experience.
Sept 24, 11:00 am ET / 8:00 am PT
IBM Customer Engagement Solutions Online Community
Join the LinkedIn group and learn more about IBM Customer Engagement Solutions and best practices, build your network and discuss industry news with other users from around the globe.
Gartner's Magic Quadrant for Multi-Channel Campaign Management
See Gartner's 2015 evaluation of IBM and other multi-channel campaign management providers.
IBM Mobile Web Push
Sign up for the 30-day no-cost trial.
IBM Completes Acquisition of Sliverpop
Builds marketing automation with cloud-based capabilities
IBM Commerce Blog Posts
Get best practice tips, thought leadership ideas, and commentary on marketing and analytics news from IBM product experts and business leaders.
The Digital Customer Experience
A good digital experience is critical to staying competitive. But how do you know what’s working well? And how do you determine what needs to be improved? This eBook reveals valuable insights into what consumers think and what companies need to improve.
IBM Tealeaf cxLifecycle integrates quantitative, qualitative and behavioral data to derive customer experience insights and reduce conversion struggles across multiple buying cycles.
Sign up for self-paced or instructor-led courses to suit your application, role, timeline and preferred learning format.