Lotus support

• One-stop shopping for all your electronic support needs
• Contains links to the all the tools listed on this clickaway page, regardless which IBM Software Group products you use
• A free toolbar (you can hide when you are not using it) that takes 30 to download and install to your Microsoft Internet Explorer or Mozilla Firefox Web browser (including V3.0.x)
• Allows for instant searching of our Support knowledge base using keywords, specific errors, or an exact phrase giving you the ability to search or browse for product downloads including Fix Packs, Updates, Patches, etc.
• Automatically notifies you when a new version of the Support Toolbar is available for download

All IBM customers

• Visit theIBM Software Support Toolbar Web page

• Download theIBM Software Support Toolbar for Microsoft Internet Explorer
• Download and install theIBM Software Support Toolbar for Mozilla Firefox(you must be using Firefox at time of install)

• A free Support Web site for all customers of Lotus products
• Allows you to search IBM's software support knowledge base documents, downloads, and learning materials
• Provides easy links to download updates and patches
• Acts as a launching page to other online resources (such as fix lists, product documentation, Information Centers, and RSS feeds) for Lotus products
• Employs a dynamic task-based navigation

All IBM customers

• Visit theLotus Software support page
• Visit theKey Content Resourcesfor Lotus and WebSphere Portal products
• Watch avideo tour(no audio) of the IBM Software Support sites
• Watch avideo overview(no audio) highlighting the new site features

• Leverage Best Practices and hints and tips from IBM and from across the Lotus product communities
• Share your deployment experiences and best practices in our wikis and help IBM create additional scenarios for successful deployments
• Contribute to the community by collaborating on shared content
• Leverage shared knowledge from others in the community
• We currently have 20+ wikis for almost all of the Lotus and Websphere Portal products

All IBM customers

• Leverage information and participate in theLotus wikis

Forums

• The public discussion forums for Lotus products are where the Lotus community meets to talk about Lotus software
• You can discuss Lotus products with your peers, solve problems through collaboration, expand your understanding of Lotus products, and create connections with others
• More than 20 products are represented in the forums; from Lotus Notes/Domino and Lotus Connections, to Lotus Quickr and Sametime

Blogs

• Read about Lotus software products and strategy from those who develop it
• Get updates from Lotus support on hot topics and new information available
• The Lotus blogs are brought to you from IBMers who focus on Lotus software

RSS

• The Lotus RSS feeds keep you up-to-date with the latest content from the Lotus discussion forums, Lotus Support, developerWorks Lotus technical articles, and developerWorks Lotus tutorials
• To receive these RSS feeds, you must first install an RSS feed reader, many of which are free and can be downloaded from the Internet

All IBM customers
Note: To participate in some forums, you need to complete our free registration form to get a developerWorks Lotus user name and password. (If you have previously registered on Notes.net/Lotus Developer Domain, that is the user name and password to use here.) Other forums require an IBM ID to participate.

• Participate in theLotus public forums
• Read theLotus Blogs
• Subscribe to ourRSS feeds
• Check out the entiredeveloperWorks Lotussite to access a wealth of information

• One-stop shopping to find and download fixes and fix packs for your system's software
• Find the fixes or fix packs you are looking for by searching by product, release, OS, fix ID, and/or APAR number, or by a full text search of the associated fix descriptions
• Helps you identify any prerequisite or co-requisite fixes associated with the fixes you want to download

All IBM customers, but note that some downloads require the Web ID to be entitled in order to successfully download fixes through Fix Central. This is the same ID you use to open up PMRs electronically.

• VisitFix Central
• Visit theFix Central Enhancementspage for the latest list of enhancements by date
• Read theFAQsin the Fix Central software Help

• An electronic problem submission tool that allows you to submit and manage PMRs (Problem Management Records) electronically 24 hours a day
• Allows you to describe the software problem you are having and your environment in your own words (eliminates having to call the call center)
• IBM representatives review your electronic PMR and work with you to resolve it the same as voice PMRs
• You receive the same precedence as a PMR called in over the phone (both types are treated first-come-first-serve in the queue)
• Lets you monitor and update all of your open PMRs and view closed PMRs without having to call Support to get the update

IBM Software customers with an active Support contract

• Visit theESR/SR Help Web page
• Watch avideo demofor Authorized Callers
• Watch avideo demofor Technical Contacts
• Watch avideo demoon How to Register for SR

• Lotus Support Technical Exchange is an exciting series of Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics
• Topics span multiple Lotus products
• You can request / suggest future topics
• Events are recorded in case you cannot attend live
• Previously recorded Open Mic calls are available to play or download as MP3 files

All IBM customers

• Visit theLotus Support Technical Exchangepage often for schedules, downloads and details

• Provides an interactive and dynamic vehicle to promote and bring attention to interesting and useful product and Support-related information
• Proactively warns you about hot issues and Support-related events
• Allows you to give feedback and comments directly to Lotus Support
• Features a cast of characters from Lotus Support to let you hear varied voices
• Covers topics ranging from views about a hot new product, or a software problem, to how Support works or tips on how to best assist yourself using our Web support options

All IBM customers

• Visit theNotes from Lotus Supportblog

• A multimedia library of more than 1000 task-based Lotus Notes 8 video tutorials available in 11 languages
• Delivered as a Help file that can be embedded right into Notes or posted on your web site
• Quickly teaches your employees the essential skills they need to be successful with Lotus Notes 8
• New employees (or ones who have recently migrated to Notes) will learn key tasks, like archiving and calendaring, and seasoned employees will learn new features and productivity tips
• "What's New" tutorials teach valuable skills and benefits of new features
• Each audio/visual tutorial also has a step-by-step written transcript for printing or reference
• Can be combined with the Learning Plug-in for Lotus Notes
• Is a fee-based learning offering primarily targeted for large companies (the more licenses the cheaper the cost -- could run anywhere from 50 cents to a few dollars per employee -- offsetting your help desk costs)

All IBM customers, but mostly geared towards enterprise customers, including help desk audiences

• VisitThe Multimedia Library for Lotus Notes home pageto learn more
• Watch theoverview commercial
• Watchsample clips
• Watch theLotusphere introduction video clip
• Watch theYouTube demo

• A live remote-assistance tool used to help resolve complex issues
• Allows IBM support team members to securely view and share control of your desktop
• Speeds up problem determination, collection of data, and ultimately, your problem solution
• You use Assist On-site after opening a problem via the normal methods and the support engineer decides whether this tool is the right approach for your particular problem
• Once you connect to the service, you are prompted to download a small, self-installing plug-in
• At any time during a support session, you can take control of your computer just by moving your mouse; you are in charge at all times

IBM Software customers with an active Support contract

• Visit theAssist On-site web pagefor details and FAQs
• Read theAssist On-site Securitytechnote to learn how the tool's security works
• Read theAssist On-site Network Connection Requirementstechnote

• Free serviceability software that centralizes IBM support resources and problem determination function
• Includes information retrieval, with concurrent, targeted search and categorized results in ready-to-browse format, product education, flashes, and APARs
• Includes problem analysis, with tools to eliminate or reduce manual collection and transmission of information to IBM Support, and free problem determination tools and problem analysis wizards from IBM
• Includes loose integration with the IBM Service Request (SR) system, and tools to analyze, consolidate, and transmit information in-house and with IBM Support
• Get ISA V4.1 now, and reap the benefits of ISA today!

All IBM customers

• Visit theIBM Support Assistant Web page
• Watch avideo overview and tutorialsof ISA 4.1
• Request a free demo(ISA team can demo the tool to your company/dept)

• Download theIBM Support Assistant(free IBM ID and password required)

• Take advantage of this upgraded subscription service to stay informed about new or updated support content for your products, such as publications, hints and tips, technical notes, product flashes (alerts), downloads and drivers
• Choose from options for frequency and type of notification -- can be sent weekly or daily, in HTML or text formats
• Store notices in personal Web folders that you define, providing an automatic archive of notices
• Choose RSS delivery, using your favorite RSS reader
• IBM support can now use the My Notifications tool to immediately notify you of critical technical support issues

All IBM customers

• Visit the My Notificationsinformation pageto learn about more benefits and features
• VisitMy Notificationsto create and customize your subscriptions. All you need is an IBM ID and password. You can register for an IBM ID using the registration link on the My Notifications login page if you have not done so. Registration is free!

• Voted as one of "The Year's 10 Best Web Support Sites" for 2007 by the Association of Support Professionals!
• A personalized, customizable Web portal where all of the content is filtered and tailored to you and your products
• Prevents problems because you are notified of hot issues before you encounter them
• Allows you to troubleshoot issues with advanced searching across technotes, your PMRs, support downloads, events, etc. -- all at once
• Easily tracks your company's Problem Management Records (PMRs)
• Includes collaborative tools to connect you to IBM and other customers

IBM Software Premium Support customers

• Visit theIBM Workplace for Customer Support Web page
• Watch avideo demoof the portal

• It is a FREE premier showcase Web site that allows you to experience the latest collaboration innovations from Lotus software
• This live community enables members to share information, collaborate, and exchange ideas on emerging technologies
• "Test drive" and experience Lotus products and innovations without worrying about the back-end hosting and without waiting for the formal product release
• Try the showcased products (currently: Lotus Connections, Lotus Sametime, Lotus Sametime Advanced, Lotus Quickr, Lotus iNotes, Websphere Portal, IBM Mashup Center, and Lotus Forms Turbo) before you buy them
• Influence the development of Lotus products by providing feedback to the development team via blogs, forums, and live monthly webcasts (hosted by our top technical product experts)
• Participate in chats within specific product forums or the general Lotus Greenhouse forum

All IBM customers and Business Partners

• Visit theLotus Greenhouse home pageto:

• Go to theLotus Greenhouse home pageand click the orange "Join Now" button (it's FREE!)

• In 2009, IBM Electronic Support will introduce the new IBM Support Portal
• Provides a unified, centralized view of all technical support tools and information for all IBM systems, software, and services
• Customized based on your product inventory, entitlement, and geography
• Allows you to personalize the pages to focus on exactly the information and resources you need for problem prevention and faster problem resolution
• Watch for this new gateway to all of IBM's technical resources!

All IBM customers

• Try the new personalizedIBM Support Portalnow!
• Visit theintroductory videosof the IBM Support Portal's capabilities and key features

• A FREE tool that runs on one or more active Lotus Domino servers (designed to work best with Domino V7.0 and above)
• Checks Domino server settings against a list of best practice rules to identify configuration problems
• Generates reports that explain possible configuration issues with positive suggestions for action and references to supporting information
• Allows for periodic health checks of your Domino infrastructure
• Regularly updated with new rules as Domino evolves and new best practices are identified

IBM Lotus Domino server administrators

• Visit the Domino Configuration Tunerwiki
• Listen to the replay and read the Q&As from the Domino Configuration TunerOpen Mic calls
• View the Domino Configuration Tuneraudio/visual demo
• View the Domino Configuration Tuneronline presentation

• Download the FREEDomino Configuration Tuner