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Customer case studies

Lotus software

California Correctional Peace Officers Association

"Lotus Domino Collaboration Express offers a lot more out-of-the-box functionality than we had in our old environment after many years of tweaking Exchange."
Craig Haarmeyer, Information Services Specialist, California Correctional Peace Officers Association

A private, not-for-profit association representing correctional peace officers working in the California correctional system, the CCPOA is one of the largest professional associations in the state. With a membership of over 30,000 officers, CCPOA is headquartered in Sacramento and has several field offices supporting its 160 employees.

Business Need The California Correctional Peace Officers Association (CCPOA) suffered from an unstable messaging platform. Employees traveling outside the office had no way to access collaborative applications and the messaging platform did not integrate with the membership database, leading to organizational inefficiencies.
Solution IBM offers a reliable messaging system that can run on a variety of operating systems - including Linux - and can be accessed via the Web and with PDAs. CCPOA implemented a flexible infrastructure for e-mail, calendaring and scheduling as well as custom collaborative applications using IBM Lotus Notes, IBM Lotus Domino Collaboration Express and IBM Lotus Domino Web Access running on IBM eServer xSeries servers.
Benefits
  • Web and BlackBerry-enabled e-mail, calendaring and scheduling help increase the productivity of field staff
  • Integration between the messaging platform and the membership database means the association is better equipped to communicate with members via accurate, up-to-date e-mail distribution lists
  • Increased system uptime and decreased service calls help lower the total cost of ownership

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Australian Financial Services

"For the client, it's totally seamless, happens in minutes and provides them with the assurance they're dealing with a highly professional business...We're well on target to achieve an estimated cost saving of around 25 to 30 per cent through increased productivity and reductions in administrative costs"
Peter Conacher, AFS-NS Principal

From its foundation in 1989, Australian Financial Services North Sydney (AFS-NS) has grown to become one of the top five per cent of its class for size and revenue. As part of a 55-office national dealer group, AFS-NS represents 1,500 clients and delivers a range of services which include: financial planning, investment management, self-managed superannuation funds, UK pensions, taxation planning and risk protection.

Business Need Facilitate compliance with new Financial Services Reform Act guidelines. Implement a solution that would support AFS-NS business growth. Deal with additional workload resulting from stronger focus on high value clients.
Solution Working with IBM Business Partner Task Exchange and using IBM Lotus Domino Collaboration Express software, AFS-NS developed and implemented a flexible solution featuring time-saving workflows, a security-rich extranet for access by local and overseas partners, and customer relationship management (CRM) tools.
Benefits
  • AFS-NS was able to achieve full ACT compliance and reduced administration through streamlined task processes with on-line workflows
  • High value clients managed more efficiently with integrated CRM tools
  • Security-rich Web-based collaboration with other AFS offices and international business partners
  • Development and implementation of the new system for the same cost as a single year's licensing of the previous off-the-shelf software

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Plastic Surgery Center

"We were in danger of losing our patient base to competing clinics because of inferior service. We wanted the ability to instantly call up a patient's status at any point during his or her visit."
Patty Stibbs, Administrator, Plastic Surgery Center

The Plastic Surgery Center of Hampton Roads (PSC), located in Newport News, Virginia, prides itself on its cutting-edge, 14,000-square-foot facility. The five doctors at PSC perform a wide variety of cosmetic surgeries, from Botox injections to nose jobs.

Business Need The Plastic Surgery Center needed to respond to its patients' desire for improved service by giving doctors, nurses and administrative staff the ability to share patient information and collaborate in real time.
Solution The medical clinic implemented a real-time, responsive patient management system that streamlines business processes and captures patient flow information for immediate use by doctors and employees, allowing faster, better customer service and improved productivity.
Benefits
  • PSC reports $250,000 a year in additional revenue through improved productivity; full payback in just 3 weeks; strengthened patient relationships.

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KMT Waterjet Systems

"Our messaging system needed excellent replication capabilities to support our mobile users who frequently lack a high-speed Internet connection."
Stan Sloan, IT Manager, KMT Waterjet Systems

An innovative pioneer in the field of aqua-jet cutting technology, KMT Waterjet Systems provides equipment for a range of manufacturing operations.

Business Need Avoid disruption to business operations during six-month transition to ownership by KMT and enable ongoing collaboration between U.S. and German offices.
Solution Integrated collaboration solution with instant messaging and Web conferencing capabilities for collaboration among employees, vendors and partners of newly formed business unit -- using IBM Lotus Domino Collaboration Express and IBM Lotus Sametime software.
Benefits
  • Collaboration system supporting 170 employees deployed in four months, two months ahead of deadline
  • KMT reports per-user licensing saved 15% with no training costs compared to proposed solution based upon Microsoft Exchange/Outlook
  • Custom application power of Lotus Domino supports addition of workflow application

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Satamaito Dairy

"The IBM WebSphere Portal Express solution from Elinar Oy has placed Satamaito Dairy on an excellent footing not only for meeting European Union directives, but also for controlling and refining our processes. This is a reliable, low-cost solution that is a positive asset to developing the business."
Jarmo Oksman, Managing Director of Satamaito Dairy

Founded in 1902, Satamaito Dairy now sells around €30 million annually of milk products, collecting 45 million litres of milk from farms in the Satakunta province of Finland.

Business Need Meet stringent new EU food product traceability directives, improve process control and production efficiencies, reduce production wastage, cut operational costs.
Solution Implemented IBM WebSphere Portal Express 5.0 software, offering automatic Web presentation of data managed by IBM DB2 Express 8.1 software in existing production systems. This management information service is supported by IBM Tivoli Storage Manager 5.2 software on an IBM xSeries server model 226 running Linux.
Benefits
  • With no change to existing production systems, data from multiple sources is collated and presented automatically: Satamaito Dairy reports reduced costs, greater control, and improved business efficiency,

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DOV Pharmaceutical

"Missed arrivals and past expiration due dates are costly...What we've basically done is eliminate many of the opportunities for human error."
AnnMarie Dodson, Director of Information Technology, DOV Pharmaceutical

Business Need DOV Pharmaceutical needed to quickly achieve global capabilities in managing complex clinical trials for new drug therapies.
Solution Improve collaboration and communication among researchers and managers globally using IBM Lotus Domino Express, Lotus Notes, and Lotus Sametime software as well as Protocol Manager™ - a clinical trial management solution (CTMS) from IBM Business Partner Winchester Business Systems.
Benefits
  • DOV reports rapid improvement in global management capabilities while lowering development and operational costs
  • Improved internal and external coordination of delicate clinical trial processes
  • Risk of human error lowered through automation of critical steps
  • Reduced need for time and travel to collaborate, evaluate, and report

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