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ISSL ExpertBriefing

Lotus software

IBM Software Premium Support

ISSL ExpertBriefing - IBM Software Premium Support

Companies have high expectations for their technology investments to produce strong business results and function optimally and without service interruptions.

In this podcast, Kim Killam, Doug Bruce, and Tony Cusato from the IBM Software Premium Support team discuss the challenges facing organizations and the value that a proactive, personalized support model can provide in terms of avoiding common IT pitfalls and ensuring that mission critical applications run smoothly.

Topic Experts/Presenters:


  • Kim Killam photo

    Kim Killam (Premium Support Marketing Manager)


  • Doug Bruce photo

    Doug Bruce (Senior Premium Support Manager)


  • Tony Cusato photo

    Tony Cusato (Field Support Services Engineer)

For more information on the ISSL ExpertBriefing series, contact Mark Leaser.