Top reasons to try IBM Sametime software

Take quick action across the networks of people engaged in your social business
Provide an immediate and cost-effective way help teams—across your organization and with business partners and customers—respond to customer demands and changing market conditions.

Provide people choice and flexibility in collaboration to get the job done
Move seamlessly—via a unified user interface-—among text chats, voice and video calls, and online meetings—whatever best fits the situation. With Sametime software, quick text chats can answer simple questions outright or can be escalated to multiway voice or video chats or an online meeting, which is available through a Web browser or a rich client. Tightly integrated tools in Sametime software make it easy to switch communications and collaboration methods as your conversation evolves.

Answer business questions quickly
Spend less time trying to find people who can answer questions and more time being productive. Lower customer service and help desk costs by more effectively resolving issues.

Speed business processes
Reduce the time to complete a business process. Drive more sales by speeding approvals and answering customer questions faster—and better. Sametime software provides standard Web 2.0 tools that make it easy for software vendors and enterprise developers to embed communications into their business processes—creating communications-enabled business processes (CEBP).

Cut travel, conferencing and communication costs
See who is available right now and let the software find them. Use online meetings, Voice over IP (VoIP) and more. Organizations can reduce travel expenses, lower audio- and Web-conferencing service expenses, and dramatically reduce telephony expenses. These cost savings are large enough that Sametime unified communications (UC) implementations typically pay for themselves in under a year.

Hire and keep the best talent
Evolve a more collaborative culture across teams—around the world or in the same building. Provide better employee work-life balance by extending the ability to work virtually anywhere while ensuring effective management and working environment. Acquire—and retain— better talent to fuel your success by taking location away as a hiring factor limit.

Make it easy for people to access UC functions from their desktop apps
See–right within applications—who is available for collaboration and then communicate in a single click. Sametime software provides out-of-the-box integration with IBM WebSphere® Portal, IBM Lotus Notes®, IBM Lotus Quickr™, IBM Connections, Microsoft® Office, Microsoft Outlook and Microsoft SharePoint software. (See Sametime application integration page for more information.)

Unify and extend your communications environment
Gain integrated voice, computer and telephony. Use Sametime software's integrated voice over IP (VoIP) and high-quality desktop video capabilities—or use third-party plug-ins—to integrate with your existing systems. Use optional one-number phone service, softphone and intelligent call management capabilities through an existing telephony infrastructure. Sametime software's robust software developer kit (SDK) features an Eclipse-based rich client and Web 2.0 APIs to speed extensions to the platform.

Protect your investments in applications, voice and video.
Leverage your current communications and application environment rather than ripping and replacing it. Sametime software supports and integrates with multiple client and server operating systems, e-mail platforms, directories, telephony, audio conferencing and video conferencing systems.

Get security features, reliability and scalability you can trust
It is IBM software, so it is designed to to provide the security features, reliability and scalability enterprises need. Sametime security features and centralized management capabilities help administrators plan, deploy and manage their environment and keep down costs.