IBM UC² Telephony Integration using Lotus Sametime software

Telephony integrated within data networks is increasingly important to IT and telephony managers who are looking to provide simple and more effective ways to communicate and collaborate for their employees, business partners and customers. Communications can no longer be just about the telephone network. Converging telephony and IT applications within the same infrastructure is the new model for the future.

Telephony integration involves many considerations:

• You want to converge your voice and data networks in order to extend the current systems to support new data, voice and video applications.
• You may have multiple PBXs and/or IP telephony systems from multiple vendors, and you need to leverage what you have without having to replace the current systems.
• You may have a multi-year plan to migrate to IP telephony, but you need to deliver today the same feature-rich unified communications (UC) capabilities to all users while you go through these phases.
• You want to shield your users from the complexity of underlying technologies while going through these changes.
• You want to manage these changes without hiring a lot of additional staff.
• You want to make sure that the new network provides a security-rich environment for communications
• You want to make sure that the system is scalable.

IBM has a strategy to help you address these requirements and to help your users find, reach and collaborate with each other. We call it IBM Unified Communications and Collaboration (IBM UC²_™ ) strategy. The IBM Lotus Sametime® Standard software platform provides integrated enterprise instant messaging, VoIP, video chats, Web conferencing, with advanced collaboration capabilities available in IBM Lotus Sametime Advanced software. The software provides an open software platform that IBM Business Partners have used to develop a wide variety of telephony, videoconferencing and business application extensions to enhance the value of the Lotus Sametime software. IBM also delivers an integrated, single-server unified communication and collaboration solution that combines IP telephony provided by Nortel and 3Com for small to midsize businesses (SMB) and branch offices. And organizations can take advantage of IBM's extensive expertise and experience in telephony integration and other converged communications services projects. For more information about our UC² strategy, please visit the IBM UC² Website.

IBM recently announced IBM Lotus Sametime Unified Telephony software to provide telephony features for users and multi-PBX integration for IT and network managers. The software, which is now available, can help businesses integrate telephony into their unified communications and collaboration so they can work smarter and save money. Lotus Sametime Unified Telephony software is designed to provide connectivity to multiple, multivendor telephone systems and to deliver a unified user experience that includes the same rich set of capabilities, including telephony presence awareness, soft phone and rules-based call management, to supported users -- independent of which telephone system the users access, and without having to buy new telephony systems. For more information, visit the Sametime Unified Telephony product and services Web sites and then contact your IBM sales representative.

• VoiceCon San Francisco 2009. November 2-5.
• Webinar: Get Smart with Cool Solutions -- Unified Communications and Collaboration - August 19. Link to replay here.
• VoiceCon Orlando 2009 video: IBM Keynote – Bob Picciano

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