A social business activates professional networks across organizational boundaries, to help teams gain insight from customers, partners, and colleagues to drive better business outcomes. Community collaboration tools can help you tap organizational knowledge—even from people you don't know or haven't met yet or who may not be in your contact list. And they avoid the expense and lost time of many telephone calls to track down answers to your questions.
IBM® Sametime® software provides community collaboration capabilities that can help you get answers fast:
- Broadcast community channels. Connect to people who are not in your contact list to find the information you need, simply and seamlessly. A skill tap sends a real-time request for information to a defined set of experts. Instant polls gather answers or opinions. Broadcast chat invites a group of people to join an online conversation. Broadcast announcements keep everyone in the community informed.
- Persistent group chat. Keep continuous discussions running on specific topics. You can step away from a chat or join a new chat and find it easy to get caught up and contribute.
- Federation with community members outside the organization. Federate with other Sametime communities, other enterprise IM systems, or with public IM services, such as AOL Instant Messenger, GoogleTalk, and other systems based on Session Initiation Protocol (SIP) and Extensible Messaging and Presence Protocol (XMPP) to collaborate outside the boundaries of your organization.
Sametime 8.5.2 community collaboration enhancements provide the scalability to support larger user populations and simplify the software installation. Sametime 8.5.2 software provides:
- A new Sametime Advanced Server that utilizes the same versions of IBM WebSphere Application Server and IBM DB2 as Sametime Standard.
- Integration with the Sametime System Console for simplified installation and policy management.
- APIs for third-party compliance tools.
- LDAP groups support for improved access control.
- An Extranet Processor Value Unit Licensing option to make working with customer and partners easier.
Five screenshots of Sametime community collaboration
Use chat rooms to share information.
Chat rooms provide a forum for you and your teams to share information in real time and catch up with what the team has been discussing.
Reach your IBM Connections Communities.
IBM Sametime Advanced Client has Broadcast Communities that can include your IBM Connections Communities.
Use alerts to find experts.
Skill tap alerts help you connect with experts — even the ones you don't know.
View incoming alerts.
Incoming alerts pose questions and help you help your colleagues and stay in the loop.
Share your screen.
It is simple to share your screen and show your colleagues document or applications.
