Community collaboration with IBM Sametime software

Find experts you haven't met yet with social community collaboration

A social business activates professional networks across organizational boundaries, to help teams gain insight from customers, partners, and colleagues to drive better business outcomes. Community collaboration tools can help you tap organizational knowledge—even from people you don't know or haven't met yet or who may not be in your contact list. And they avoid the expense and lost time of many telephone calls to track down answers to your questions.

IBM® Sametime® software provides community collaboration capabilities that can help you get answers fast:

Sametime 8.5.2 community collaboration enhancements provide the scalability to support larger user populations and simplify the software installation. Sametime 8.5.2 software provides:

Five screenshots of Sametime community collaboration  

Use chat rooms to share information.

Use chat rooms to share information.

Chat rooms provide a forum for you and your teams to share information in real time and catch up with what the team has been discussing.

Reach your IBM Connections Communities.

Reach your IBM Connections Communities.

IBM Sametime Advanced Client has Broadcast Communities that can include your IBM Connections Communities.

Use alerts to find experts.

Use alerts to find experts.

Skill tap alerts help you connect with experts — even the ones you don't know.

View incoming alerts.

View incoming alerts.

Incoming alerts pose questions and help you help your colleagues and stay in the loop.

Share your screen.

It is simple to share your screen and show your colleagues document or applications.

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Embed Sametime in a process as the Genesys Agent Desktop does.

IBM Business Partners can use Sametime tools to create a communications-enabled business process (CEBP). For example, Genesys embedded Sametime software into its Agent Desktop.

Embed Sametime in a process as the Genesys Agent Desktop does.

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Use plug-ins to extend Sametime, as UnifiedEdge does.

Sametime software supports plug-ins. Whether you build your own or obtain them from an IBM Business Partner, you can extend Sametime to suit your own organization's needs. For example, see how UnifiedEdge connected radios.

Use plug-ins to extend Sametime, as UnifiedEdge does.

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See presence and initiate chat from IBM or Microsoft software.

You can see who is available and quickly chat with a colleague with one click whether you use IBM Notes, IBM Connections, IBM Lotus Quickr, IBM WebSphere Portal, Microsoft Outlook, Microsoft Office, or Microsoft SharePoint software. (See the Sametime presence and enterprise IM pages for many examples.)

See presence and initiate chat from IBM or Microsoft software.

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Use a system console to manage the Sametime environment

The Sametime System Console helps administrators manage their Sametime environment.

Use a system console to manage the Sametime environment

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Share your screen.

It is simple to share your screen and show your colleagues document or applications.

Share your screen.