A Social Business activates networks of people across organizational boundaries, gaining insight from customers, partners, and employees to anticipate and capture opportunities. Community collaboration tools can help you tap organizational knowledge—even from people you don't know. And they avoid the expense and lost time of many telephone calls to track down answers to your questions.
IBM Sametime® software provides community collaboration capabilities that can help you get answers fast:
Broadcast community channels. Connect to people who are not in your contact list—and may not even know—to find the information you need. A skill tap sends a real-time request for information to a defined set of experts. Instant polls gather answers or opinions. Broadcast chat invites a group of people to join an online conversation. Broadcast announcements keep everyone in the community informed.
Persistent group chat. Keep continuous discussions running on specific topics. You can step away from a chat or join a new chat and find it easy to get caught up and contribute.
Federation with community members outside the organization. Federate with other Sametime communities, other enterprise IM systems, or with public IM services, such as AOL Instant Messenger, GoogleTalk, and other systems based on Session Initiation Protocol (SIP) and Extensible Messaging and Presence Protocol (XMPP) to collaborate outside the boundaries of your immediate team.
Sametime 8.5.2 community collaboration enhancements provide the scalability to support larger user populations and simplify the software installation. Sametime 8.5.2 software provides:
A new Sametime Advanced Server that utilizes the same versions of WAS and DB2 as Sametime Standard.
Integration with the Sametime System Console for simplified installation and policy management.
APIs for third-party compliance tools.
LDAP groups support for improved access control.
Integration with the Sametime System Console for sim
An Extranet Processor Value Unit Licensing option to make working with customer and partners easier.
Chat rooms provide a forum for you and your teams to share information in real time and catch up with what the team has been discussing.
View the screenshot: Persistent chat rooms.
IBM Sametime Advanced Client has Broadcast Communities that can include your IBM Connections Communities.
View the screenshot: Broadcast communities.
Skill tap alerts help you connect with experts — even the ones you don't know.
View the screenshot: Skill tap.
Incoming alerts pose questions and help you help your colleagues and stay in the loop.
It is simple to share your screen and show your colleagues document or applications.
View the screenshot: Screenshare.
IBM Sametime software is available in multiple editions to support the needs of your enterprise from the small office to the multinational conglomerate. See the edition comparison table for details.
