Lotus Sametime Advanced

IBM Lotus Sametime Advanced software includes the capabilities of Lotus Sametime Standard software (enterprise instant messaging, VoIP, video chats, and Web conferencing), and expands them with advanced personal, team and community collaboration capabilities. It can enable you to:

• Search for experts and answers, even when you don't know who to ask.
• Capture and reuse shared knowledge, reducing the burden on subject matter experts and on your help desk.
• Provide a forum for teams to share information in realtime.
• Speed communication by instantly sharing your screen with your co-workers for document review or clarifications.
• Know where your colleagues-and experts-are at any given time, automatically, with geographic location awareness.

Persistent group chat

Keep a continuous discussion running on a specific topic with an interested community of people — in the atmosphere of an informal conversation. You can monitor the chat rooms to which you have subscribed, see how many people/unread messages are in each, the number of unread messages or the number of active participants. Keep yourself in the loop with alerts so you'll be notified when a group is discussing keywords in which you're interested.

Chat history makes it easy for you to get caught up with what the group has been discussing if you've been away. You can also save a transcript of the discussion so that others can search for and see what you were discussing, and avail themselves of your group's insight and expertise.

Persistent group chat can help you keep in touch, stay in the loop and remain on top of what's happening in your organization.

Broadcast tools

Information and experts are often in places you don't normally look, or in places you don't know about.

Broadcast tools can help connect you to those people and that expertise-in realtime-using several new tools:

• Skill tap. Make a request for information or ask a question. Community members and experts can chat with you to answer your request (or, sometimes, opt out of responding at all). You can also save these conversations and even rate the value of the answers, building over time an organic, searchable, reusable base of knowledge.
• Instant poll. Poll other community members to gather answers and opinions that help you make faster, more informed business decisions.
• Broadcast chat and announcements. Let the people who need to be in a conversation know about it. Or invite a certain group of people to join a group conversation. Or keep everyone informed in realtime with periodic announcements.

Broadcast tools can help you gain insight into the buried knowledge within your organization to keep people informed of important news and events-and enable them to work more effectively and be more productive.

Instant screen sharing

Instantly share your desktop with your co-workers.

Instant screen-sharing capabilities allow you to:

• Share an application, portion of your screen or your entire desktop with others, in realtime.
• Share what you need to share without having to stop to schedule a Web conference.
• Allow your partner to drive your PC mouse or make changes to your on-screen documents with encrypted, behind-the-firewall security support.
• Enable tech support or your IT staff to instantly start up a remote desktop session to see a user's PC, troubleshoot a problem and, if possible, fix it.

Geographic location services

Create a central, shared place to save location information (or even leverage other location services, such as GPS). The enhanced location services in Lotus Sametime Advanced software can show you where people are now, and also show you where they were the last time they were online. Make decisions and get in on what's happening now based on up-to-date location information.

Self-service training available for users
The Multimedia Library for IBM Lotus Sametime provides tutorials and short video clips explaining how to perform essential tasks in Sametime. This can help speed adoption and reduce technical support costs. The multimedia library is now available for purchase here.

• Demo: IBM Lotus Sametime 8 (EXE, 20.7MB)
• Demo: IBM Lotus Sametime Unified Telephony software (EXE, 14.8MB)
• Demo: IBM Lotus Sametime 8 user experience features
• Demo: IBM Lotus Sametime for Microsoft software users (December 2008)
• Demo: IBM Lotus Sametime for IBM Lotus Notes users
• Demo: Unified Communications and Collaboration solutions in action
• Download a trial version of Lotus Sametime

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