Business productivity

Highlights include:

• A compelling, productive and customizable user interface.
  Optimizes information on the client desktop to help customer care employees easily navigate between various applications which are integrated on a single composite desktop. This can help businesses cut seconds or even minutes off of a customer care process used by bank tellers, call center staff, insurance adjusters, healthcare professionals, travel agents or other customer care employees.
• Business process extension.
  Helps extend existing business processes that run on IBM® WebSphere® and IBM Lotus Forms software to the composite desktop, without having to retrain customer care workers.
• Business process extension into collaboration.
  Expeditor applications can be augmented with - or run inside - collaboration software such as IBM Sametime® software and IBM Lotus Notes® software for integrating line of business processes across your entire organization.
• Transaction integration for satellite locations such as retail outlets or remote offices.
  Lotus Expeditor integrator software can be used to transform what had been a batch data transfer process into a near real-time transactional system for next-generation business solutions in retail stores, bank branches, and other distributed locations where the local concentration of and integration of data is needed.

Questions to ask your IT department:

• Why are "mashups" becoming increasingly popular? Can they integrate information from multiple business applications? Could this help accelerate our business processes?
• Are our customer care employees using the same Web interface that consumers use in online banking? Does a Web interface supply information quickly enough to customer care employees or should we consider other options?
• We have many legacy applications built on Visual Basic or Java. Do they need to be replaced? Or is there a way to re-use them so we can avoid the cost of retraining end users?
• Why are "green screen" applications still being used? What is an effective way to include those applications in our business processes?
• Can we integrate all of the relevant applications into an integrated desktop that optimizes information for employees? Can Lotus Expeditor software assist development in building compelling, productive and effective customer care applications?
• Do we have batch data transfer processes at our remote offices or branches that could be faster and lower cost if integrated to our enterprise systems? Is there a low-cost way to extend our WebSphere transaction processing into satellite locations? How can I get my local terminals and equipment communicating with each other and my central site with a low-cost and near-zero maintenance infrastructure?

Learn about IBM Business Partner ecosystem for Lotus Expeditor