Take a few minutes to listen as Jamie Thomas, VP Tivoli Strategy and Development, Bill Kribbs, VP WW Tivoli Support and Services, and Karl Thomason, WW Tivoli S&S sales leader discuss how to stay ahead of IT trends with renewable IBM Software Subscription and Support.
Our clients face a number of market challenges. Among them, the need for
- data center automation around cloud computing.
- a smarter physical infrastructure
- mobility: mobile applications and mobile endpoint management
That's why we strive to ensure that our entire portfolio evolves not only to respond to changes in the marketplace and to today's technology challenges, but to anticipate future needs.
Throughout the year, year in and year out, we add new capabilities and enhance existing capabilities to help you maintain your competitiveness within your market space.
We also understand that today's support challenges are significant. Organizations are looking for things much beyond the support of a product. It's all about supporting of a solution and also providing support to the service that they are providing their end user clients.
We also know that time to resolution is critical in today's solution-based enterprise architectures which is why we leverage a set of technologies that allow remote access to your systems by our level 2 support engineers. Leveraging those remote access capabilities absolutely improves the overall time to solution or time to problem resolution.
So the next time your IBM Software Subscription and Support comes due consider the real and measurable benefits it delivers–24 hours a day, 7 days a week.
- access to new and enhanced software capabilities via Passport Advantage Online for a higher return on your initial software investment online
- access to IBM Support for Service Requests, PMR tracking and reporting, self-help and electronic support documentation, fixes, forums and more
It's a terrific model and one which we encourage you to consider when your IBM Software Subscription and Support is due to renew.
Want to hear more?
Take a few minutes to listen as Marie Wieck, General Manager IBM Software Application & Integration Middleware, Inhi Cho Suh, Vice President, Information Management, Product Management & Strategy, IBM Software, Marvin Simpson, Product Support Manager, Maximal Asset Management discuss how to stay ahead of IT trends with renewable IBM Software Subscription and Support.