Software Subscription and Support Renewal

Renewing your IBM Software Subscription and Support is one of the most cost-effective ways to protect your software investment. It saves you time, it saves you money, and it ensures uninterrupted access to vital technical support and product upgrades—features that can make a real difference to your bottom line.

• Contact an authorized IBM Business Partner for final pricing and fulfillment
• Contact your IBM Renewal Rep. If you don't know who your IBM Renewal Rep is, please contact your local IBM Sales Office for assistance.
• Sign in to Passport Advantage Online [PAO] for Customers*

With IBM Software Subscription, you get:

• Access to new releases and versions of your installed IBM Software—helping to reduce your software acquisition expenses
• The option to receive notifications of new product releases and technical support updates—you choose the notifications you wish to receive and when to upgrade
• The latest technology from IBM—ensuring that your IT environment is responsive, reliable and ready for growth and change

With IBM Technical Support, you get:

• Cross-platform software technical support—around the clock and around the world
• Online technical support including enhanced self-help and search capabilities
• Voice support for new deployments, migration, and code-related questions
• Fast problem resolution by phone for all “Severity 1” situations—24 hours a day, seven days a week—and you decide when and what to classify as a “Severity 1”

Note: Passport Advantage Online renewal and ordering is available in most but not all countries.

1. Sign in to Passport Advantage Online [PAO] using your IBM ID & Password. 
   
   Note: If you don't have an IBM ID and Password, complete the New customer account registration form available from the  Passport Advantage Online Customer Sign in
2. Select "Purchase & renewal" and then 'Renewals" from the left navigator.
3. Review and reconcile your IBM Software Subscription and Support quote.
4. Then, send it to an IBM Business Partner for pricing and fulfillment or purchase directly from IBM.

Note: If you choose to purchase directly from IBM, you can choose the payment method you prefer. Payment options include invoicing, billing with your purchase number, or credit card (subject to availability in your country).

Automatic or Continuous Renewal [where available] safeguards your IBM Software Subscription and Support and Fixed Term Licenses against unintentional lapses.

Here's how it works.

If you do nothing when you receive your renewal quote and e-mail renewal reminders your IBM Software Subscription and Support and Fixed Term Licenses will renew automatically and you will be invoiced based on your current quotation for IBM Software Subscription and Support or Fixed Term License renewal.

It's that simple. 

We recommend that you renew IBM Software Subscription and Support on all eligible software products to ensure continued access to product upgrades and 24x7 Technical Support. But, if you choose NOT to renew your Software Subscription and Support, you must notify IBM of your intent NOT to renew before your renewal date. You may do so either online or in writing.

If at a later date, you wish to reinstate your Software Subscription and Support, you may do so, however, the cost of "Software Subscription and Support Reinstatement," is far greater than your annual renewal rate—in most cases, as much as three times greater than your annual renewal rate.

• Protect your software investment with IBM Software Subscription and Support

Review quotes, download upgrades, manage contacts & access privileges, view Proofs of Entitlements, and more...

• Passport Advantage Online Customer Sign in
• Passport Advantage Online Reseller Sign in
• Passport Advantage Online Help

Need assistance

• IBM Electronic Support
• IBM Support Portal