electronic Service Request entry
for faster problem resolution
make the move today
The IBM Service Request [SR] tool provides a single electronic support entry point to log and track all of your technical support requests. Clients who use the SR tool tell us the benefits are measurable.
Benefits of electronic Service Request (SR) entry
Put the power of SR tool to work for you
In June 2012, we will begin encouraging you to use the IBM Service Request [SR] tool to enter all severity 2, 3 and 4 software support requests* for products acquired through IBM Passport Advantage and Passport Advantage Express. Learn more about electronic Service Request entry.
For additional information about the IBM Service Request tool please contact your IBM representative or visit us at one of the links below:
*Severity 1 service requests may be submitted by phone to our voice-based support call centers or via the IBM SR tool.