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Selected Support

IBM has a long-standing commitment to the open source community. And as part of that commitment, IBM is pleased to offer Selected Support for the following:

 

Selected Support features

When you buy IBM Selected Support, IBM will make available Selected Program defect corrections, if any, that IBM develops. Plus, you'll get assistance:

  • for your 1) routine, short duration installation and usage (how-to) questions; and 2) code related questions.
  • with application design and development based on your subscription level.
  • by telephone and electronic access, depending on your location and the subscription level you acquire. Such assistance is provided only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center.

In order to better assist you with problem resolution, IBM may request that you allow provide remote access to your system to aid you in isolating the software problem cause. You remain responsible for adequately protecting your system and all data contained in it whenever IBM remotely accesses it with your permission.

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Selected Support offerings

Apache Software Foundation [ASF] Geronimo open source application server software

IBM Support for Apache Geronimo offers expert technical support for Apache Geronimo, the open source application server project from the Apache Software Foundation. Using this technical support, you can confidently develop and deploy your Web and Java 2 Platform, Enterprise Edition (J2EE) applications using Apache Geronimo.

See IBM Support for Apache Geronimo offerings for more information.

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IBM WebSphere Application Server Community Edition

IBM WebSphere Application Server Community Edition, a lightweight Java™ 2 Platform, Enterprise Edition (J2EE) application server built on Apache Geronimo, the open source application server project of the Apache Software Foundation. Designed to help you accelerate your development and deployment efforts, WebSphere Application Server Community Edition provides a readily accessible and flexible foundation for building Java applications.

See IBM Support for WebSphere Application Server Community Edition offerings for more information.

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Eclipse Foundation Eclipse open source development platform

IBM Rational Elite Support for Eclipse provides world class technical support for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the support you need to confidently develop in the Eclipse environment.

See IBM Rational Elite Support for Eclipse offerings for more information

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Extreme Cloud Administration Toolkit (xCAT) 2.0 open source cloud management tool

xCAT is a scalable distributed computing management and provisioning tool that provides a unified interface for hardware control, discovery, and OS diskful/diskfree deployment. xCAT has been deploying and managing large Linux systems for a number of years. Many IBM customers and others have enjoyed its powerful customizable architecture. IBM Support for xCAT 2.0 delivers the technical support clients need to confidently manage their large systems.

See IBM Support for xCAT for more information.

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IBM Elite Support for IBM Lotus Symphony

IBM Lotus Symphony is an award-winning, easy-to-use application suite designed to handle most office productivity tasks that users typically perform. Lotus Symphony applications support both the Open Document Format(ODF) standard - which helps free users from proprietary file formats and expensive software licensing and upgrade agreements - as well as Microsoft Office file formats for interoperability with other organizations. IBM Lotus Symphony can be downloaded, installed and used at no charge from the IBM Lotus Symphony Website. IBM Elite Support for Lotus Symphony, sold in a 20,000 authorized user pack, is a smart choice for those organizations that are using standalone Lotus Symphony and need worldwide 24X7 support.

See IBM Lotus Symphony or IBM Lotus Symphony Support for additional information.

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IBM Elite Support for IBM Informix Innovator-C

IBM Informix is an industry leading database server with legendary reliability, performance, and scalability. It is widely deployed across broad range of industries and solutions, ranging from small businesses to large global enterprises. Informix delivers high value to customers, with hassle free administration, lower cost of ownership on administration and hardware resources, and high availability to help ensure continuous business operations 24x7 anywhere in the world. Customers have voted Informix #1 in customer satisfaction, see VendorRate. The Informix Innovator-C Edition is available at no charge, offering customers an opportunity to discover why Informix enjoys such high customer satisfaction and loyalty. IBM Elite Support for Informix Innovator-C is an optional offering for customers who would like technical assistance and assurance of 24x7 worldwide support.

See Informix Innovator-C Edition for additional information.

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IBM Elite Support for InfoSphere BigInsights Basic Edition

IBM InfoSphere BigInsights is a new class of analytics platform based on open source Hadoop and innovation from IBM, that helps customers gain rapid insight through large-scale analysis of unconventional and diverse data. IBM InfoSphere BigInsights Basic Edition provides the basic capabilities to enable solutions that turn data complexity into insight cost-effectively through massive scale-out data processing and analysis on commodity hardware, with inherent resiliency and fault tolerance.

See IBM InfoSphere BigInsights for additional information.

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Essentials