IBM has a long-standing commitment to the open source community. And as part of that commitment, IBM is pleased to offer Selected Support for the following:
Selected Support features
When you buy IBM Selected Support, IBM will make available Selected Program defect corrections, if any, that IBM develops. Plus, you'll get assistance:
- for your 1) routine, short duration installation and usage (how-to) questions; and 2) code related questions.
- with application design and development based on your subscription level.
- by telephone and electronic access, depending on your location and the subscription level you acquire. Such assistance is provided only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center.
In order to better assist you with problem resolution, IBM may request that you allow provide remote access to your system to aid you in isolating the software problem cause. You remain responsible for adequately protecting your system and all data contained in it whenever IBM remotely accesses it with your permission.
Apache Software Foundation [ASF] Geronimo open source application server software
IBM Support for Apache Geronimo offers expert technical support for Apache Geronimo, the open source application server project from the Apache Software Foundation. Using this technical support, you can confidently develop and deploy your Web and Java 2 Platform, Enterprise Edition (J2EE) applications using Apache Geronimo.
See IBM Support for Apache Geronimo offerings for more information.
IBM WebSphere Application Server Community Edition
IBM WebSphere Application Server Community Edition, a lightweight Java™ 2 Platform, Enterprise Edition (J2EE) application server built on Apache Geronimo, the open source application server project of the Apache Software Foundation. Designed to help you accelerate your development and deployment efforts, WebSphere Application Server Community Edition provides a readily accessible and flexible foundation for building Java applications.
See IBM Support for WebSphere Application Server Community Edition offerings for more information..
Eclipse Foundation Eclipse open source development platform
IBM Rational Elite Support for Eclipse provides world class technical support for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the support you need to confidently develop in the Eclipse environment.
See IBM Rational Elite Support for Eclipse offerings for more information
IBM Support for OmniFind Yahoo! Edition
IBM OmniFind Yahoo! Edition is an entry-level, enterprise search software for organizations to easily deploy intranet and site search for their employees and customers and developers to easily incorporate search into an organization's intranet or external site. It is a unique combination of simplicity, openness, and enterprise-class support at a best in class price and TCO (total cost of ownership) all from a company committed to meeting your enterprise search needs.
See IBM Support for OmniFind Yahoo! Edition for more information.
Extreme Cluster Administration Toolkit (xCAT) 2.0 open source cluster management tool
xCAT is a scalable distributed computing management and provisioning tool that provides a unified interface for hardware control, discovery, and OS diskful/diskfree deployment. xCAT has been deploying and managing large Linux systems for a number of years. Many IBM customers and others have enjoyed its powerful customizable architecture. IBM Support for xCAT 2.0 delivers the technical support clients need to confidently manage their large systems.
See IBM Support for xCAT for more information.
IBM Elite Support for IBM Lotus Symphony
IBM Lotus Symphony is an award-winning, easy-to-use application suite designed to handle most office productivity tasks that users typically perform. Lotus Symphony applications support both the Open Document Format(ODF) standard - which helps free users from proprietary file formats and expensive software licensing and upgrade agreements - as well as Microsoft Office file formats for interoperability with other organizations. IBM Lotus Symphony can be downloaded, installed and used at no charge from the IBM Lotus Symphony Website. IBM Elite Support for Lotus Symphony, sold in a 20,000 authorized user pack, is a smart choice for those organizations that are using standalone Lotus Symphony and need worldwide 24X7 support.
See IBM Lotus Symphony or IBM Lotus Symphony Support for additional information.