Passport Advantage Online Help Center

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Overview [23 mins 50 secs]

Shows and explains all the Software and Services Online features available to Passport Advantage and Passport Advantage Express customers when using their customized online experience - Passport Advantage Online.

Registering as the Primary Contact [8 mins 35 secs]

Shows and explains the steps involved for the customer contact nominated as the Primary Contact.

Please note that these steps do not apply to Passport Advantage customers who have enrolled into the Passport Advantage program via the Passport Advantage Online enrollment tool, or for Passport Advantage Express customers who have acquired via the IBM software online catalog. In both these cases the customers create an IBM ID during the Passport Advantage web enrollment or the Passport Advantage Express web acquisition experience giving them immediate access to all the functions of Passport Advantage Online.

Watch the Primary Contact and Passport Advantage Online Access video. It explains

• The role and responsibilities of the Primary Contact
• How the Primary Contact grants PAO access to users
• How the Primary Contact names Secondary Contacts

Download the English language transcript [436kb pdf]

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Registering as a User [6 mins 35 secs]

Shows and explains the steps involved for additional customer contacts to become a User / Secondary Contact.

Software download and media access [9 mins 55 secs]

Shows and explains in detail the Software download & media access features.

Account management [15 mins 20 secs]

Shows and explains in detail the account management features.