Designating and maintaining your contact information is key to getting maximum value and benefit from Passport Advantage.
Use the links below to learn more
Designating your contacts
When you enroll in Passport Advantage, you must name a Primary Contact. You should also designate an Administrative Contact and a Site Technical Contact.
Each of these contacts has defined roles and receives communications and instructions from IBM individually tailored to their specific responsibilities.
The Primary Contact is your Site's designated contact for all IBM communications regarding changes to the Agreement or other contractual issues. This contact data is mandatory. If the Primary Contact is the only contact specified, IBM will consider the Primary Contact to be the sole contact for all purposes and will deliver communications for all 3 contact types (Primary/Administrative/Technical) to your designated Primary Contact. Once IBM has processed your enrollment form, your Primary Contact will receive a Welcome Letter that provides you with important Contract information and explains how to access Passport Advantage Online.
The Administration Contact [if different from the Primary Contact] is your Site's designated contact for all Administration Contact documents including Software Subscription and Support [also referred to as Software Maintenance] Renewal notices, software upgrade availability notifications and Proofs of Entitlement. Your Administrative Contact is responsible for requesting and authorizing account information changes. If authorized by your Primary Contact, your Administrative Contact can manage Web and tool access for your organization and will have access to your Proofs of Entitlement online via Passport Advantage Online to confirm your authorized use of IBM software.
Note: Electronic Proofs of Entitlement will also be sent via e-mail to your Administration Contact and/or to your Business Partner when you obtain new licenses or renew Software Subscription and Support.
The Site Technical Contact [if different from the Primary Contact] is responsible for overall support compliance for your Passport Advantage Site. Also known as the Primary Site Technical Contact [PSTC], your Site Technical Contact maintains authorizations for support-related Web and tool access. Once IBM has processed your enrollment form, the designated Site Technical Contact will receive a Support Welcome Letter that explains IBM support and how to use the IBM Support tools. Once you are enrolled and have designated your contacts, you should review and update your contact information regularly.
Updating your contact information
Updating your contact information ensures that you receive communications that alert you to:
- Program changes Changes to the tools that support the Passport Advantage program, such as Passport Advantage Online
- Upcoming renewal quotes for your Software Subscription and Support/Fixed Term License/Selected Support
- New versions or releases of your installed products under Software Subscription and Support [also referred to as Software Maintenance]*.
Note: eNotifications* are only sent IF you request them. To take advantage of eNotifications,
- Select 'Passport Advantage Customer' from the left navigation.
- Sign in to your Passport Advantage Online account using your IBM ID and password.
- Select 'Account Management' then 'eNotification' to set your eNotification preferences.
No marketing messages are sent except those concerning the program and it's tools. Most communications are sent electronically and not hard copy
To add or change any or all of your Passport Advantage contacts, simply:
Log in to Passport Advantage Online. Select 'Account Management'. Then choose from the following options.
- Contact update - enables you to keep your company's contact information accurate. Updating these contacts ensures that the correct person in your company receives information regarding Passport Advantage offerings
- Manage access - enables Primary and Secondary Contacts to grant additional users access to Passport Advantage Online
- eNotifications - allows you to manage your e-mail notifications about the latest upgrades to your IBM software. Use this tool to change who receives these notices, how often, and in what language.
- Self-nomination - lets you register to access additional customer sites -- if you are the Primary Contact for more than one Passport Advantage Online, use this tool to be authenticated for view access to each site. Note: It is your responsibility to notify IBM promptly of any changes of address, including e-mail address.
For additional information, view or download the following.
Managing your Passport Advantage Online access Quick Guide (150KB)
Understanding the importance of managing your contact information Quick Guide (104KB)
Locating your Primary Contact
To locate the name of the Passport Advantage Primary Contact for your organization:
- Go to Passport Advantage Online
- Sign in using your IBM ID and password.
- Select Account management from the left hand navigation. The name of your Primary Contact is displayed on your account page.
Note: If you have not been authorized by your Primary Contact to access Passport Advantage Online, the Self-nomination screen displays. Enter your customer information and submit your self-nomination request. The request will be forwarded to your Primary Contact who will notify you by e-mail when the request has been processed.