Attachments for Purchase of IBM Appliances and Appliance Services are available for download from IBM Terms. Before downloading, please take moment to familiarize yourself with IBM Appliance and Appliance Services as defined in IBM Passport Advantage and Passport Advantage Express Agreements.

IBM Appliance and Appliance Services definitions

The IBM Passport Advantage Agreement defines an appliance as An Appliance is an EP which is any combination of Program Components, Machine Components (MCs) and any applicable Machine Code Components offered together as a single offering and designed for a particular function.

It is comprised of hardware components ("Machine") and software components ("Program") under a single Passport Advantage part number. Subscription and Support (S&S) for your IBM appliance is purchased and renewed under a single Passport Advantage part number. 

IBM Appliance Services

IBM provides Appliance Services for Appliances consisting of Machine maintenance and IBM Software Subscription and Support as a single offering. One year of Appliance Services is included with the purchases of an Appliance. Services start on the Warranty Start specified in a TD Date. Thereafter, automatic renewal terms apply. All renewals will be fulfilled with Appliance Services offered at the same level of service, if available, that Client was entitled to during that first year.

Appliance Services cover undamaged and properly maintained and installed Appliances used as authorized by IBM with unaltered identification labels. Services do not cover alterations, accessories, supply items, consumables (such as batteries), structural parts (such as frames and covers), or failures caused by a product for which IBM is not responsible.

IBM Software Subscription and Support (included with IBM Appliance Services)

  • makes available defect corrections, restrictions, bypasses, and any new versions, releases, or updates IBM makes generally available.
  • provides Support assistance for Client's i) routine, short duration installation and usage (how-to) questions; and ii) code-related questions

Review the IBM Appliance Support Guide for detailed information about:

  • What qualifies as an IBM Appliance
  • What support is available for IBM Appliances and
  • How to use and renew IBM Subscription and Support (S&S) benefits for your IBM Appliance

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Attachment for Purchase of IBM Appliances and Appliance Services

The terms of this Attachment for IBM Appliances and Appliance Services (“Attachment”) are available for download from IBM Terms* in the following languages.

Language Language
  • Belgian
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Croatian
  • Czech
  • Dutch
  • English
  • French
  • German
  • Greek
  • Hungarian
  • Indonesia
  • Italian
  • Japanese
  • Korean
  • Lithuanian
  • Norwegian
  • Polish
  • Portuguese
  • Portuguese (Brazil)
  • Romanian
  • Russian
  • Slovenian
  • Spanish
  • Spanish (South America)
  • Swedish

*Note if this is your first time using IBM Terms, you may find the following instructions useful.

  1. Go to IBM Terms
  2. Under 'Document type', select
    • Standard Agreements and then
    • Passport Advantage Agreements
  3. Use the 'Country' filter to choose your location
  4. Use the 'Language' filter to select your preferred language. Note: in some instances, documents are only available in English

If you are unsure which Attachment to use, please contact your IBM Sales representative or IBM Business Partner.

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