Zion Software's Instant Help enables web sites & corporate web portals to leverage
instant messaging in order to communicate with visitors and instantly
help answer questions, solve problems, and provide pre-sales and post-
sales support in real time with your customers. Instant Help
leverages your current investments in Lotus Sametime and provides a
click-to-chat live help desk solution. Reps can simply use their
Lotus Sametime IM client; it connects via a routing engine to the
ajax chat client site visitors see. Instant Help supports Lotus
Sametime and dispatches help requests to the appropriate reps at the
appropriate time, based on expertise and availability. Instant Help's
routing and rules engine handles queuing and dispatching.
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