FOR IMMEDIATE RELEASE
Knowledge Accelerators aids IBM Lotus software users with Migration Assistance Service
ORLANDO, FL - 31 Jan 2011: Knowledge Accelerators announces the Migration Assistance Service for IBM Lotus software users. Migration Assistance is a service designed specifically for end users of new releases of Lotus software. The "Live Chat" service answers how-to and where is questions that frequently become calls to the service desk. The MAS takes the popular Multi-Media Library (MML) for each Lotus product and combines it with access to 'knowledge navigators' who guide end users through the usage of the new release. Knowledge Accelerators (located in booth # 611) is a leading provider of self-service knowledge solutions for both common and custom content.
MMLs are a low-cost, no travel, "just-in-time" tool for training and support embedded in the application. Organized into courses, lessons, and topics and packaged as a widget using a help file format allows seamless integration into existing support tools. Available in 11 major languages, the MML lets you see the answer, hear the context, and then do the task for maximum learning potential.
IBM Lotus Notes users can use the HTML aspect to create email newsletters, hotspots, or import graphics from the multimedia to generate communications that get results. IBM Lotus Sametime can share text from the MML text transcripts. When the multimedia library is installed on a server, users can ping each other with discreet URLs allowing for their own self-help solutions.
Knowledge Accelerators' comprehensive collection of multimedia libraries for IBM Lotus software will facilitate productivity in any type of business. "Get the answer and get going!" Without leaving your desktop.
About Knowledge Accelerators Inc.
Knowledge Accelerators provides a complete set of knowledge services for companies of any size. The company has over ten years experience specializing in self-service, knowledge solutions and custom content creation that provide a total solution for capturing and delivering information
Contact Information
Knowledge Accelerators (Booth # 611)
727.571.1968
contacts@knowledgeaccelerators.com
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