WebSphere Business Integration Server

Standard Process Integration Services

Our Standard Services offering encompasses all aspects of implementing WebSphere Business Integration products for our customers. This includes project scoping and estimating, installation of the software, architecture planning, detailed design, configuration of standard components, development of custom components, testing, conversion planning and cut-over, and post-production support.

As specialists in WebSphere Business Integration products, we have the collective experience of more than 150 live customer implementations and hundreds of consultants globally to ensure our success. IBM Software Services for WebSphere Business Integration is skilled at teaming with IBM Global Services, directly with customer personnel and with the global systems integrators. We bring product, technology and best practices expertise that make any implementation team more effective.

Standard implementation services can include any of the following:

• A full team of experienced and certified IBM Software Services for WebSphere Business Integration consultants who deliver a WebSphere Business Integration implementation project end-to-end

• Supplemental staffing to fill particular implementation team roles on an IBM Global Services or customer-led project team -- e.g. technical architect, functional lead, developer, etc.

• An offsite Solution Center which can deliver both remote development and advanced technical assistance

• A full suite of Education services facilitate knowledge transfer to the customer team and can be delivered on-site anywhere in the world or in one of our international facilities

• Access to our network of intellectual resources -- e.g. knowledge management database and WebSphere Business Integration methodology

• Technical support (on a time and materials basis) for custom developed components delivered by IBM Software Services for WebSphere Business Integration

Our approach is deliverables-driven and focused on accelerating the return on investment for a customer while minimizing risk.

• The starting point is to clearly define the project scope and objectives

• Once the project scope and objectives are defined and signed off, the technical infrastructure is installed

• Detailed design produces functional and technical specifications for identified business processes

• Components are configured and tested by a combination of IBM Software Services for WebSphere Business Integration consultants and customer analysts

• A thorough system test is completed to identify any functional and performance issues related to a production environment

• Extensive reviews are conducted throughout the project to ensure all functional and technical objectives are achieved

IBM Software Services for WebSphere Business Integration is committed to 100% customer satisfaction.