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CIO in mid-sentence, talking to someone off-screen:
So I recommended a new supply chain initiative and my CEO agreed. But I had to convince him we could prioritize and resource these new projects without jeopardizing reliability. We had to keep the lights on.
I knew a service management approach based on ITIL could get us there — automate our processes so we’d deliver better service, and save money at the same time. We just didn’t know how to get started or which
methodologies to use. So many choices.
They worked with us to leverage best practices in the industry. And they brought together a team to help us hammer out a plan that would use service management to automate our supply chain processes and improve productivity.
Now our processes support our priorities. We’ve enhanced our service levels. And with the cost savings, we’re able to make new investments in our customer service department that simply weren’t possible before.
Next time I pitch my CEO on a new project that requires process reengineering, he knows I can deliver. He’s more confident we can innovate as a company. Good thing we’re working with somebody who understands the business of IT.
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Information Technology
Infrastructure Library® (ITIL® V3) is an industry standard for service
delivery and management
Aligning IT and business
. Proven best practices
. Process automation
. Development and operational roadmaps
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Call IBM today at: 1-866-320-0337 and mention code 107AE58W.