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Maturity Model for Global IT Outsourcing

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(Steve Robinson)

Hello,

I’m Steve Robinson, Vice President

of Worldwide Sales

for IBM Rational.

IBM is a recognized leader in the Capability Maturity Model Integration community

or CMMI.

We provide ...

- CMMI appraisals,

- training

- and consulting services -- as well as --

- world-class tools

from the Rational brand in support of CMMI process areas.

As a result ...

we are always looking for companies that have been successful with CMMI and

General Motors

is one of those companies.

GM is a front runner

in the new and exciting CMMI for Acquisition effort.

Pursuing CMMI requires vision and innovation.

GM had the vision

to completely reengineer their development process by partnering

with key industry suppliers to provide

solutions.

GM was innovative

in their approach and their groundbreaking activities are now standards that other firms are following.

Here’s more

on how GM has taken

a global leadership role in this space.

*****

(Richard Frost)

Hello, I'm Dr. Richard Frost and I'm

the Global Director

of Systems Delivery

at General Motors.

I would like to

speak to you about

how important it is

for IT organizations

to properly leverage

their suppliers to drive innovative solutions

for their business.

One of the tools we’ve used to move our IT organization forward

is the Capability Maturity Model for Acquisition,

or the CMMI-ACQ.

At General Motors,

we focus on developing, building and selling great cars and trucks.

We sell over 9 million vehicles annually in over 200 countries.

To enable this ...

GM operates one of the most complex IT environments in the world.

We are truly

a 7 day a week,

24 hour a day,

global IT organization.

To support this environment,

we needed to structure our organization

and suppliers to be ...

- agile,

- drive innovation,

- and build strong relationships with our business.

As we looked at our staff and suppliers ...

we realized that the process of acquiring systems is significantly different than developing systems.

We confirmed this with the Software Engineering Institute,

or SEI,

and in 2004,

GM partnered with ...

- the SEI,

- US Department

of Defense,

- NASA,

- and some of the industry’s key suppliers to develop a maturity model for customers of IT sourcing.

After pilots at GM

and other organizations,

the Capability

Maturity Model

for Acquisition,

or CMMI-ACQ,

was released in November, 2007.

The CMMI-ACQ

is a maturity model that is geared toward customers that acquire systems.

As a maturity model,

the ACQ presents

a structured framework with 5 ‘maturity levels’

to drive

the acquisition capabilities

of an enterprise.

The model provides guidance, best practices, and capability assessment in key areas such as ...

- requirements,

- project management,

- architecture,

- and contracting.

GM has utilized the model to develop ...

- the structure of our IT organization,

- our standard system delivery process,

- and develop standard contracts.

The guidance provided by the CMMI-ACQ

has helped GM position itself among the global leaders in ...

- IT innovation,

- sourcing,

- and acquistion.

(wrap up)

Our success in IT innovation will help General Motors

- design,

- manufacture,

- and sell exciting,

high quality cars

and trucks.

Thank you.

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