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CIO Interaction Channel

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Business Process Transformation for CIOs

The promise and myths of service-oriented architecture (SOA)
George Pappas, program director for strategy and planning for IBM WebSphere, discusses SOA and why it's playing a central role in business innovation.

Using collaboration to enable the innovators in your organization
Carl Kraenzel, IBM Global Technology Services chief technical officer, summarizes a structured approach to innovation that enlists the talents of three types of innovators within three segments

360 health care
An interview with Quest Diagnostics' Senior Vice President and CIO, Mary Hall Gregg, Ph.D

Aligning IT with business goals
An interview with Quest Diagnostics' Senior Vice President and CIO, Mary Hall Gregg, Ph.D

Business strategy and flexibility
UPS delivers 15.6 million packages a day. How does technology enable that feat? Dave Barnes, CIO of UPS, talks about the role of IT strategy in driving business innovation.

CNET interview of Paul Williams, CIO, Campbell Arnott's
Paul Williams, CIO of Campbell Arnott's, talks about IT's role in bringing the operations of one of Australia's oldest popular food brands into the 21st century. The company is implementing SAP globally to consolidate disparate business units' ERP systems.

Converged communications
Learn how IBM can help your company better integrate your communications for greater customer service, through a converged communications strategy, so your employees can stay connected to applications, data and each other.

Information Agenda
Ready to tap your data’s full potential? Learn how IBM can help you filter your data sources so you have more accurate information to help your business grow

Integrate IT and business strategies to drive innovation
An interview with General Motors' Group Vice President and CIO, Ralph Szygenda

Processes behind the flexibility
UPS delivers 15.6 million packages a day. How does technology enable that feat? Dave Barnes, CIO of UPS, talks about the role of IT strategy in driving business innovation.

IT delivers business flexibility and innovation
UPS delivers 15.6 million packages a day. How does technology enable that feat? Dave Barnes, CIO of UPS, talks about the role of IT strategy in driving business innovation.

Steps of execution
An interview with Quest Diagnostics' Senior Vice President and CIO, Mary Hall Gregg, Ph.D

The role of governance
UPS delivers 15.6 million packages a day. How does technology enable that feat? Dave Barnes, CIO of UPS, talks about the role of IT strategy in driving business innovation.

The value of vision
An interview with Quest Diagnostics' Senior Vice President and CIO, Mary Hall Gregg, Ph.D

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