On 11 November 2013, all Tealeaf Clients and Certified Business Partners will be able to leverage IBM's phone and electronic methods to access IBM Tealeaf Technical Support. IBM's Client Success Portal will become available to open new cases electronically, check knowledge base articles and reference product documentation. New phone numbers to access IBM Tealeaf Technical Support will come into effect and the existing Tealeaf Support phone numbers will no longer be available. The IBM Support Handbook is an excellent resource to help clients and Business Partners work more effectively with IBM.
The IBM Tealeaf Technical Support team will continue to focus on delivering customer satisfaction without compromise. Existing Tealeaf Support offerings and systems will continue to be in effect until 11 November 2013. As we work to integrate Tealeaf and IBM Support, we will offer Tealeaf customers and Business Partners expanded capabilities through the existing IBM Support infrastructure. For the most current information on the Tealeaf Technical Support transition to IBM, check back to this page.
Note the following:
Help and Documentation
As we complete the migration to IBM systems you will be notified of the changes through future communications.
Should you have any questions regarding support processes or the support integration into IBM, e-mail tealeaf for further assistance.