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Software that helps you focus on customers and business relationships

Smart moves in tough times – Fast ROI software solutions – Part 3



NEW: In this third part of the “Smart moves in tough times – Fast ROI software solution” series, please look for ROI projections by each of the software solutions featured.* Getting a faster return is always important, but it’s essential in today’s economy.

According to a report from the IBM Institute of Business Value, one of the important strategies to succeeding in today’s challenging economy is focusing on value-oriented customers. This approach can extend to customers of all kinds, internal and external, across the value chain: Customers in the marketplace; Users, the internal customers of IT; Partners in the supply chain and more. Refocusing and re-aligning these relationships can help you reduce costs while maximizing opportunity.

 

Increase customer loyalty with self-service portals
ROI projected in 12 months or less

According to an IBM survey of 30,000 consumers, 91% are sacrificing in some area of spending and 59% have less discretionary budget.1 It's imperative to keep your customers and self-service portals can bring added productivity to your service staff, improve service quality and boost loyalty now. IBM portal solutions feature accelerators that make it easy and cost-efficient to deploy content, automate processes, manage performance, build mashups and more.

Get the big picture

 

Make better decisions with IBM Cognos Reporting
ROI projected in 4 months or less

People and systems that interface with customers and partners face a pandemic problem: getting the information needed to make smart business decisions and present relevant information. Tools from IBM Cognos® and Cognos reporting capabilities can provide information access through a single tool that adapts to many data sources and can be personalized to the roles of key stakeholders. The result is better decisions and better relationships with customers and partners.

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Drive real-time business insight to improve customer service
ROI projected in 3 months or less

Interactions with your customers and partners happen in real time. You need accurate information and data in real time. Data integration solutions from IBM detect and deliver information across heterogeneous data stores, enabling you to sense and respond to critical information in real time. Improve service at the point of transaction. Improve on-time order delivery. Increase speed of sales analysis and more.

Get the big picture

 

Adjust processes to improve service and supply chain efficiency
ROI projected in 8 months or less

Poor service and inefficient supply chain management are not always the fault of human error or decision making. Often, ineffective process management is eroding customer and partner relationships. What if your business analysts could adjust the behavior of applications and processes to respond to shifting service and supply chain needs – with little or no reliance on IT?

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Automate your manual processes
ROI projected in 6 months or less

Through Service-Oriented Architecture (SOA) and composite applications, processes can be automated to improve the speed and agility of your response to market demands. Achieve improved service, optimize supply chains and take advantage of opportunities to forge stronger, more efficient relationships with customers and partners.

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No paper weight – ROI projected in 4 months or less

A major hindrance to quality customer service is the searching of paper documents for critical customer information. By digitizing, retaining and controlling your paper documents you can help retrieve customer and partner information to ensure prompt, precise service – an imperative in times when keeping your customers is of the utmost importance. Plus, you can reduce costs at the same time.

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Consolidate your systems management software
ROI projected in 6 months or less

For IT managers, users are the customers. If your IT teams could consolidate and centrally manage network, operation and performance data and information through a single “pane of glass,” complexity goes down and service delivery goes up. IBM Tivoli® Netcool® network fault management and associated solutions can help you do it.

 

Leverage your assets to improve relationships
ROI projected in 12 months or less

Improving the management of you assets can lead to a more efficient supply chain, lowered costs and improved service delivery inside and outside of your organization. IBM Tivoli asset management solutions enable effective management of the IT asset lifecycle to lower cost, mitigate license and regulatory compliance risk and better align IT with business goals.

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Collaborate on development – ROI projected in 3 months or less

BM Rational® is leading the way in bringing all the right parties to the table to collaborate and develop more business-focused software – collaboration that includes customers and partners. The result is a transformation in how software is delivered. Costs and risks are lowered while business outcomes get the boost they need in today’s economy.

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SOURCES:

  1. GMA Direct Store Delivery Research, June 2002

NOTICE: This information is provided to you as an example of potential benefits which could be obtained through the use of IBM products. They are provided for illustrative purposes only. Actual results achieved are dependent on a variety of factors and may vary substantially from those described in these materials This information is provided with no representations or warranties of any kind either express or implied. IBM disclaims all warranties, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose. IBM does not warrant or make any representations regarding the use, validity, accuracy or reliability of the example or the results of the use of the statements of cost savings. In no event shall IBM be liable for any damages, including those arising as a result of IBM's negligence, whether those damages are direct, consequential, incidental, or special, flowing from your use or inability to use the cost savings examples or information provided herewith or results of the information use even if IBM has advised of the possibility of such damages. The ultimate responsibility for achieving the calculated results remains with you.

* Results may vary depending upon the IT project. Talk with your IBM representative to get started now.

Do More With Less

A new podcast series shows you how to solve IT challenges with limited resources

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Smart moves in tough times

Part 1:
Reduce costs while you boost performance

Part 2:
Improve the value and productivity of existing resources

Part 4:
Software to help you analyze customer needs and opportunities