Attention: All Coremetrics Customers and Business Partners
Customer Support for IBM Coremetrics offerings will continue to be delivered with the same high standards to which you are accustomed. IBM will continue to focus on delivering customer satisfaction without compromise.
Case submission (that is, Problem Management Records), product documentation, as-a-Service solutions, and Knowledgebase Search will continue to be available on the Coremetrics Customer Portal. When accessing the portal, customers will still be required to enter their Coremetrics Login ID and password. If you have forgotten your login or password, use this Forgot my Password link.
Customers can expect the same level of attention and service from our Customer Support team and should continue to access Coremetrics support resources as listed below:
- Support Portal - http://support.coremetrics.com
- Email - cm_support@us.ibm.com
- Phone - country specific numbers are available from the Contact Us link on the home page of the Coremetrics Customer Portal as follows:
US: 1-866-493-2673
Canada: 1-800-889-7718
United Kingdom: 0808-234-4736
France: 0800-91-4912
Germany: 0800-664-8899
Netherlands: 0800-022-1621
Spain: 900-98-1117
New Zealand: 0-800-69-2673
All other Countries (toll number): 1-303-354-5020 or 1-303-354-5021
- Live Chat - available from Chat Now link on the home page of the Support Portal
Should you have any questions regarding support processes or the support integration into IBM, please email cm_support@us.ibm.com.