IBM Customer Experience Suite

Anticipate, Simplify and Engage customer experiences with IBM web experience software

Engage customers, increase revenue and satisfaction. With an exceptional web experience.

Overview

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IBV Report: Winning over the Empowered Consumer: Why Trust Matters

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IBM Customer Experience Suite delivers rich, engaging web experiences – across multiple channels – designed to deepen customer relationships and improve customer self-service.

Next generation customer web experiences simplify integrating the power of social and mobile technologies with engaging, rich content and robust analytics to help anticipate customers needs and achieve their goals.

Use social capabilities to improve customer services, engage and deepen relationships, and build brand loyalty.
Empower business people to rapidly create and adapt content and capture feedback instantly to engage and respond to changing customer needs.
Reach mobile customers easily and simply with targeted content and streamlined user experiences.
Demonstrating Social in Action: IBM Customer Experience Suite (Youtube) (00:02:33)

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Podcasts
Podcast: Deepen customer relationships and expand your brand with IBM Exceptional Web Experience Software

Personalization
Improve online experiences by delivering highly targeted and dynamic content to individual employees

Profiles
Find the people you need by searching across your organization using tags to identify expertise, current projects, and responsibilities.

Integration
Leverage existing investment in components & applications developed using a range of supported tools and frameworks.

Branding
Create and deploy custom-branded, intranet environments

Analytics
Powerful tools to analyze social trends, user activities, and content across your environment and even provide knowledge-driven search

Collaboration
Easily work with others instantly, find experts when you need them, and share ideas and content.

eForms
Automate forms-based processes to improve efficiency and become more responsive to customer and market needs.

Team Collaboration
Help you access and interact with people, information, and project materials more effectively for customer service.

Communities
Create, find, join, and work with communities to grow customer interest and knowledge, deepen engagement, and improve self service.

Files & Content Libraries
Post, share, and discover documents, presentations, images, and organize & share more quickly.

Mobile
Secure and optimized access to corporate assets and information, and collaborate on the go.

Content Management
Empower content owners to quickly create and manage rich web content without IT involvement.

Blogs & Wikis
Gather and prioritize community ideas, present your own ideas, learn from others, and create, edit and publish information together.

Templates
Speed intranet deployment and get started fast with sample templates

Tags & Ratings
Easily organize and evaluate content without leaving the current page.

Security
Authentication, authorization, single sign-on (SSO) - choose the combination that best suits your security needs.

Activities
Organize work, plan next steps, tap networks, and gather information to meet customer objectives.

Integrated Web Delivery Platform

Web portal software with core portal services that aggregate applications and content as role-based applications.

Mobile Web Experiences

Multi-channel delivery environment - build once deploy anywhere.

Content Management

Allow business users to create and publish intranet content without IT involvement.

Real-time Collaboration

Software that provides a unified user experience across a broad range of integrated, real-time communications services.

Social Software

Social capabilities for business that lets you access your professional network, including your colleagues, customers, and partners.

Web Analytics Integration

Fine tune the online experience by analyzing employee's interactions and activities via integration with supported analytics solutions.

Electronic Forms

Automates forms-based business processes to help improve efficiency, customer service, and time to value, making you more responsive to customer and market needs.

Web Experience Development

This tool supercharges the delivery of enterprise ready, standards based, Web 2.0 applications with rich, Interactive interfaces that deliver exceptional web experiences.