BPM (Business Process Management) for

OSS/BSS Transformation

Transform order handling process for Telecom using BPM

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Transform order handling process for Telecom using BPM

Why BPM for Telecom?

BPM powered by Smart SOA™ from IBM helps telecoms and other communications service providers overcome tough industry challenges through standards-based solutions. IBM’s dynamic BPM approach can help service providers bring address tough competition by bringing new, innovative products and services to market faster; streamline processes such as order fulfillment and service activation to reduce costs; and reduce IT complexity through OSS/BSS integration. IBM BPM can also address key customer issues such as high churn through automating the campaigns and promotions process.

IBM BPM helps service providers speed adoption and implementation of leading IT and telecom industry standards with prebuilt industry content that supports TM Forum Frameworx (NGOSS) standards such as Business Process Framework (eTOM); Information Framework (SID); Application Framework (TAM); and Integration Framework (TNA). The IBM solutions offer standards-based process, service and data models and service interfaces that enable connections to various OSS/BSS systems, including heritage applications.

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IBM Named a Leader

Gartner's 2014 Magic Quadrant for Intelligent Business Process Management Suites.

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Catalog-driven order management system

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Telecom Industry Pack

Mobile service providers

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