Why BPM for government?
BPM enables government agencies to better manage administrative and constituent services. By integrating operations across siloed, vertical processes, they can enable perpetual collaboration to meet evolving challenges and better serve their constituencies.
Following the 2004 Madrid train bombings, the city sought to radically improve its emergency response capability. Thanks to a single innovative emergency command center relying on BPM and SOA, response time got reduced by more than 25%.