Traveler Core Systems Transformation

Dramatically improve end-to-end customer experience

Meet the demands of your industry

Traveler Core Systems Transformations are key to reducing budget pressures and improving customer services to maintain market share. Modernizing your systems can help you better serve your business and leisure travelers. IBM can help you update your traveler core system to:

Increase customer loyalty and revenue by delivering consistent, improved reservation service across all distribution channels.
Speed time to market for new products and services.
Reduce traveler core systems costs.

What IBM offers

Reservation System Modernization

Define the reservation system capabilities you need to support your business growth strategy, and build a modernization plan.
Implement a system that will enable you to deliver consistent information and functions to customers across all service points, easily adapt to support multiple fluid distribution channels, and rapidly support new products and fees.
Integrate the modern reservation system with legacy applications in a manner that provides business process flexibility and a single view of the customer.

Benefits of IBM Traveler Core Systems Transformation solutions

You gain a service-oriented architecture (SOA) integrated environment that makes it easier and faster for travelers to book their trips. Our solutions:

Align your reservation system on a common architecture to drive competitive advantage.
Provide more consistent experience for customers, regardless of the reservation channel.
Reduce costs for IT development and maintenance, ticket distribution, reservations and customer service.
Establish an end-to-end component map depicting the footprint of the reservation system and its interaction with the rest of your IT environment.
Innovate and deliver better levels of customer experience and ease of booking.

The software in these solutions deliver strategic business capabilities

Application Infrastructure

Connectivity, Integration and SOA

Learn more

To learn more about how IBM Traveler Core Systems Transformation solutions can help your business grow, contact your IBM representative or IBM Business Partner.