IBM Intelligent Operations Center

Innovative leaders are creating opportunities while doing more with less. They are driving economic growth by working smarter. Smarter cities know how to leverage information, anticipate problems and coordinate resources. The smartest cities integrate across all key functions including infrastructure human and strategy services. Cities of all sizes all around the world are already realizing these benefits today.

IBM has invested in new solutions based on insights gained from over 2,000 smarter city engagements. For example, the IBM Intelligent Operations Center is an expandable platform for operational insight based on best practices. It is designed to allow cities to work smarter by empowering you to:

• Gain a comprehensive view of emergency-related resources and systems that can reduce rescue efforts from days to hours.

• Better coordinate your existing human and municipal resources when disaster strikes.

• Simplify and speed communication between multiple city agencies.

Every day, cities around the globe face emergencies that require real-time communication and collaboration across departments and agencies. Unfortunately, critical information is often stored in multiple disparate systems. This hinders situation awareness and makes it difficult for various departments to coordinate response efforts. A city might not be able to warn residents of danger or rescue people quickly without a single, integrated view of a crisis and the ability to share information.

The Intelligent Operations Center is designed to address these challenges. Integrating multiple best-of-breed solutions from the IBM software portfolio and implemented on the IBM Government Industry Framework, the Intelligent Operations Center solution offers:

• Advanced collaboration, analytics and asset management tools to help city agencies coordinate disaster-response efforts and enhance the ongoing efficiency of city operations.

• Executive dashboards give decision makers a real-time, single view of operations. Now they can see who and what resources are needed and available.

• Cities can share information instantly across agency lines to accelerate crises response and improve project coordination.

• By providing visibility into key performance indicators (KPIs) and trends, the solution can help fine-tune current resource usage and plan for the future.

The Intelligent Operations Center is designed to optimize the operational efficiencies of a city or other complex infrastructure. It provides:

• An executive dashboard to depict the overall status of your city's operations. This spans individual agency-specific solution areas and enables drill-down capability into each underlying agency including water management, public safety and traffic management.

• Advanced analytics, asset management, and collaboration tools give you insight into the city environment via centralized information. This enables the integration of city-wide daily operations to allow visibility into KPIs, trends, analyses, business rules and cross-agency collaboration.

• Incident reporting and tracking.

• Situation awareness and reporting.

• Real-time collaboration.

• Resource and critical asset management.

• "Blink and Think" in response to visual KPIs

• The ability to open standard connection points to existing and future systems.

• An easy-to-use interface that is designed for multiple user profiles -- from senior managers to daily operators

• A "city in your pocket" feature giving you insight into your city's current issues via mobile devices

The Intelligent Operations Center is delivered as part of the IBM Government Industry Framework. This framework provides a software platform and roadmap to implement smarter city solutions. It gives you access to pre-integrated software, hardware and industry-specific extensions. Smarter city solutions are delivered by world-class implementation services according to industry best practices.

With this approach, your city gets a faster return on investment while reducing risk. You benefit from best practices developed on engagements with other leading cities by IBM and IBM partners. Plus, we are able to extend your solutions to address your city’s future needs.