Distribution Solutions

Win the sales and service delivery challenge

Innovative ways to pursue business opportunities

IBM Distribution Solutions empower your enterprise to quickly respond to the needs of your distribution channels to:

Make it easy for agents, brokers and customers to do business with you.
Capture real-time opportunities.
Drive an improved customer experience.
Maximize your growth potential.

See how Reliance Life Insurance launched an IBM self-service portal solution to:

Save millions of dollars in capital expenditures for branch and call center build-out.
Speed development of new services by more than 50 percent.
Slash customer/agent service costs nearly 50 percent.
Achieve 100 percent YOY average growth in new business premium (NBP) within four years.
Double market share.

What IBM offers

Agency Collaboration

Enhance responsiveness, reduce costs and increase satisfaction throughout your distribution channels. This solution provides social networking and collaboration capabilities. Give your agents, brokers and other distributors easy access to information and tools, e-mail and Web meetings; as well as instant access to your insurance experts.

Insurance Self-Service

Target specific market segments and increase service levels with 24x7 availability – while reducing transaction costs. Rapidly deploy portals that provide your agents, brokers, risk managers, and customers with a personalized, real-time interface to your business and support functions. This solution improves efficiency, establishes trust and enhances transparency throughout your enterprise.

Multichannel Transformation

Consistent customer experience / interaction anytime, anyway, through any medium are critical to building customer loyalty and enhancing an insurer’s reputation. This solution provides automated, seamlessly connected and responsive capabilities. It addresses business process, information sharing, and insurance transaction management across various channels within the insurance organization. Now you can share information, enhance collaboration, and access the same, consistent core processing systems to drive revenue growth for both new accounts and your existing book of business.

Benefits of Distribution solutions

Gain agent/broker mindshare through brand awareness and ease of doing business.
Increase productivity and effectiveness throughout your distribution channels.
Deliver comprehensive online service including new business submissions, renewal underwriting, policy servicing and claims.
Focus your sales force on selling instead of administration.
Empower self-service direct, agency and broker channels to capture significant market share.

Key software products

IBM has proven enterprise software products for Distribution solutions which are used by insurance companies worldwide.

Lotus Software	WebSphere Portal software Lotus Connections
WebSphere Software	WebSphere Business Modeler Integration Developer
Information Management Software	Infosphere Warehouse IBM Insurance Application Architecture (PDF, 2.62MB)
Rational Software	Software Architect

Learn more

To learn more about how IBM Insurance Distribution solutions can help your business grow, contact your IBM representative or IBM Business Partner.

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