Social Services and Social Security Solutions

Improve results with a citizen-centered experience

Integrate Service Information

Connect people to programs based on individual needs with IBM solutions for Social Services and Social Security. This solution, part of the IBM Government Industry Framework, helps fine-tune your management and delivery systems.

Serve benefits to the right people. Speed up acceptance into support programs and quicken responses. Pinpoint and remove people committing fraud or abusing the system. Lower improper payments. See the patterns in your data to develop an integrated view of your services, helping to improve delivery across agency boundaries.

Key Capabilities - Gain visibility into integrated citizen data, and more.

Eligibility determination
Fraud and waste detection
Planning, budgeting and forecasting
Identity and access management services
Response to citizens in need
Compliance and assessment outcomes with analytics
Service expansion across all communication channels

What IBM offers

Smarter Service Delivery – Case management gives you a close-up and integrated view of the citizen, providing quicker and better service.

Integrated Case Management
Single View of the Citizen
Case Work load Optimizer

Government Accountability and Compliance – Improve outcomes and compliance; help stop overpayments.

Business Performance Management for Social Services
Information Archival for Social Services

Citizen Experience – Get the right services to the right people, with better outcomes. Expand service across all communication channels and enable a “no wrong door” approach.

Optimized Citizen Experience

Education - Integrate data from multiple student unit record systems and provide data for research, audits and evaluations of program performance

Teacher & Student Performance Management

Benefits of a Social Services and Social Security Solution

Key improvements:

Establish longer range plans
Improve department operations
Improve outcomes for citizens
Reduce operating costs
Improve case worker productivity
Lower improper payments

Featured Case Study
Learn how this social services agency minimized fraud with real-time alerts and reporting. Alameda County Social Services Agency – A 631% ROI in 2 months. (PDF, 151KB)
Watch the Alameda County demo.

Key software products

IBM has proven software products for Social Services and Social Security Software solutions which are used by government agencies worldwide.

Learn more

To learn more about the IBM Social Services and Social Security Solutions , contact your IBM representative or IBM Business Partner.

Smarter Government

Breakthrough innovations addressing government’s challenges

Virtual Briefing Center Inaugural Event

Featured solution brief

Delivering Social Services to Your Citizen (976KB)

Learn how a Danish city improved services for caseworkers and citizens with IBM software solutions