Integrate Service Information
Connect people to programs based on individual needs with IBM solutions for Social Services and Social Security. This solution, part of the IBM Government Industry Framework, helps fine-tune your management and delivery systems.
Serve benefits to the right people. Speed up acceptance into support programs and quicken responses. Pinpoint and remove people committing fraud or abusing the system. Lower improper payments. See the patterns in your data to develop an integrated view of your services, helping to improve delivery across agency boundaries.
Key Capabilities - Gain visibility into integrated citizen data, and more.
What IBM offers
Smarter Service Delivery – Case management gives you a close-up and integrated view of the citizen, providing quicker and better service.
Government Accountability and Compliance – Improve outcomes and compliance; help stop overpayments.
Citizen Experience – Get the right services to the right people, with better outcomes. Expand service across all communication channels and enable a “no wrong door” approach.
Education - Integrate data from multiple student unit record systems and provide data for research, audits and evaluations of program performance
Benefits of a Social Services and Social Security Solution
Featured Case Study
Learn how this social services agency minimized fraud with real-time alerts and reporting. Alameda County Social Services Agency – A 631% ROI in 2 months. (PDF, 151KB)
Watch the Alameda County demo.
Key software products
IBM has proven software products for Social Services and Social Security Software solutions which are used by government agencies worldwide.
- IBM Balanced Warehouse™ D5000
- IBM Entity Analytic Solutions EAS
- IBM ILOG®
- IBM Cognos® 8 Business Intelligence reporting, analysis and dashboards
To learn more about the IBM Social Services and Social Security Solutions , contact your IBM representative or IBM Business Partner.
Breakthrough innovations addressing government’s challenges