Deliver a personalized customer experience
Today’s consumers are demanding a new and direct role in personal energy management and conservation. With IBM solutions, you can provide a convenient, personalized customer experience that combines self-service capabilities with interactive communications.
Benefits of Improved Customer Experience solutions
Featured case study
Enemalta and Water Services Corporation is working with IBM to build a smarter energy and water system:
Key products for Improved Customer Experience solutions
IBM has proven enterprise software products for Improved Customer Experience solutions which are used by energy and utilities companies worldwide.
Deliver a unified user experience by providing a single point of personalized interaction with applications, content, processes and people.
Build your own consumer community with social networks, wikis and blogs.
Extend the web experience across laptops, desktops, kiosks and mobile device clients.
Tivoli Identity Manager
Author and enforce strict identity provisioning policies to govern distribution of user identities and passwords to cyber assets.
To learn more about how IBM Improved Customer Experience solutions can help your business grow, contact your IBM representative or IBM Business Partner.
Visit the IBM energy and utilities business consulting portal for the latest research and analysis of industry issues.
Virtual Briefing Center
Explore new thinking and innovative solutions that will help your business to ensure a cleaner energy supply, develop a smarter utility network, and empower consumers to make smarter energy choices.
How Energy Utilities Can Enhance Subscriber Care with Smarter Interactions
Featured White Paper
The Nuance and IBM outbound notification solution that notifies E&U customers via phone, text, email about events such as outages and billing reminders has completed SAFE validation.This solution drives WebSphere Decision Server for business events and WebSphere Process Manager for BPM, helping customers with better customer service around outages, demand reduction programs, billing, etc
Helping utility organizations transform the relationship with their customers