Software for Communications

Leverage the power of IBM Software communications solutions to achieve business and service excellence

Why IBM Software for Communications

Smarter software is the muscle behind IBM solutions for communications. At IBM, we have more than 22,000 professionals dedicated to building a smarter communications industry. To deepen our communications offerings, we invested nearly $12 billion over the past three years. More than 1,000 service providers —including the top 20 — have implemented IBM solutions to:

Deliver smarter services that generate new sources of revenue
Transform operations to achieve business and service excellence
Build smarter networks

Smarter communications solutions powered by IBM software leverage:

Smarter Commerce: IBM’s integrated portfolio for Smarter Commerce enables CSPs to deliver a differentiated customer experience across the commerce life cycle, from new product introduction to promotion and offer awareness to ordering through to service and support.
Innovative industry solutions throughout the communications value chain based on our deep R&D research capabilities and industry expertise
The full range of IBM server and storage products
Partnerships with thousands of independent software vendors and the leading major network equipment providers.
Comprehensive support from IBM and IBM Business Partners to deliver an end-to-end solution that meets the unique challenges of the industry and your company.

The capabilities of IBM Software build solutions on a set of integrated capabilities to deliver greater business value and competitive advantage. Following are some of the key software capabilities used by leading CSPs worldwide-

What we offer

Tackle strategic business challenges with smarter communications solutions in:

Customer Management: Provide top quality of experience to subscribers in all of their relationships with the service provider.
Sales and Marketing: Develop actionable customer insight by applying leading-edge analytics and business intelligence tools and techniques.
Operations Support: Provide a set of robust, flexible and open Fault, Configuration, Accounting, Performance, and Security (FCAPS) systems.
Subscriber Services: Catalyze – and monetize – the evolution to new business models by supporting rapid development and fast time-to-market for new services.
Corporate Management: Maximize the efficiency of internal tasks and workflows by rationalizing the supporting applications and processes across the enterprise.
Information Technology: Accelerate time to market for new services and improve cost-efficiencies through open and flexible foundational technologies.
Network Technology: Help optimize the network wherever computing power can add value. Accelerate time to value

Accelerate time to value

IBM Industry Frameworks are software platforms that combine the business capabilities of award-winning IBM software capabilities with industry specific assets and best practices. IBM Industry Frameworks help clients deploy business solutions faster while lowering project cost and risk.

IBM Service Provider Delivery Environment (SPDE) Framework provides proven software solutions, best practices and guiding principles for CSPs to run their businesses more effectively and gain competitive advantage.