IBM banking software helps banks gain a holistic, single view of the customer and glean deeper insight into customer needs, so you can innovate with less risk. Develop high quality, tailored services to restore customer confidence, increase loyalty, and drive revenue.
What IBM offers
The Customer Care and Insight solution has seven areas containing specific projects that address the needs of each area. Select your highest priority projects and add others as you need them.
Customer Information Optimization
Customer information is the basis for nearly all banking operations. With a common data repository, banks integrate multiple sources of data and create an enterprise view of the customer.
Customer Insight Optimization
Gain insight into customer behavior at the point of interaction to better understand customer needs and preferences.
Integrate your front office channels – branch, Internet, call center, kiosk, ATM, and mobile – to improve the customer experience and sales.
Sales Process Optimization
Use customer insight to enhance sales processes such as account opening, lending, cross and up-selling, and dynamic product bundling.
Service Process Optimization
Drive high customer satisfaction to maximize results and market share. Manage services performance with near real-time dashboards.
Compliance Process Optimization
Simplify and streamline multiple sources of information required for regulations and compliance reporting. Comply with customer-facing requirements such as Know Your Customer and Customer Identification.
Marketing Process Optimization
Analyze customer information effectively to better segment customers, analyze their needs, and respond to market trends.
Benefits of the Customer Care and Insight solution
Unlock your customer data and get valuable insights with solutions that provide these benefits:
Key products for Customer Care and Insight solutions
IBM has proven enterprise software products for Customer Care and Insight, which are used by leading banks worldwide:
To learn more about how IBM Banking Industry solutions can help your business grow, contact your IBM representative or IBM Business Partner.
Featured white paper
Read a white paper that discusses how five banks are driving innovation and rapid ROI in banking services:
Learn how a framework approach helps you deliver more value to customers.
Banking for a Smarter Planet
IBM Institute for Business Value study
Featured case study
OCBC Bank: IBM EMM helps Singapore bank increase marketing revenue while building customer loyalty.
Featured white paper
Five banks that are driving innovation and rapid ROI in banking services:
Speed the delivery of new revenue-generating services: Business-driven design for banking (PDF, 153KB)