Used by top enterprises and widely regarded as the industry leading e-commerce solution, IBM WebSphere Commerce provides a next-generation solution for all of a company's e-commerce needs. From a simple online store to a fully integrated, multi-channel sales network, WebSphere Commerce can be used for any or all of a company's business models and touchpoints. It is the single, unified platform you need to do business directly with consumers, with businesses, indirectly through channel partners - or all of the above simultaneously.
WebSphere Commerce helps companies of all sizes enable their customers to do business on demand — when they want, where they want and how they want.
- Supports all of a company's business models and e-commerce sites — whether B2C or B2B — on a single instance of the software and its associated infrastructure
- Achieves the best balance of out-of-box readiness and complete adaptability by delivering hundreds of out-of-the-box capabilities and accelerating the implementation of new ones
- Delivers rich, contextual customer and partner experience across channels
- Leverages the industry's most complete middleware platform for end-to-end integration across the value chain
- Fully exploits the power of the underlying platform for maximum performance, scalability and adaptability
Leading analysts recently concluded what over 1000 customers like REI, MeadWestvaco, Panasonic, Abercrombie and Fitch and Staples already know: IBM is a leader in e-commerce. Whether a small or midmarket firm or a large multi-national corporation, IBM WebSphere Commerce has a solution for you.
Products, solutions and tools
Products
- WebSphere Commerce Enterprise (US)
A powerful, flexible solution built on a unified platform for running large, high-volume B2B and advanced business-to-consumer (B2C) e-commerce sites for global businesses. It supports multiple sites, complex direct and indirect business models, contractual agreements, dynamic negotiations and role-based member management.
- WebSphere Commerce Professional (US)
A robust online selling environment that enables companies to offer personalised, cross-channel shopping experiences. The product's infrastructure can support and integrate multiple sales channels and touch points, including Web, kiosk, point-of-sale (POS), call center and more.
- WebSphere Commerce - Express (US)
Provides the core capabilities growing firms need to get started or expand their e-commerce site at a minimum investment - all on a rock solid platform that can support more advanced functionality as their needs grow
Solutions
- B2B and Channel Management (US)
Enhance B2B revenue and reach through closer, more responsive customer and partner relationships
- B2C and Multi-Channel Retailing (US)
Maximise loyalty and walletshare with a rich, seamless shopping experience across sales channels
- Product Information Management for Commerce (US)
Manage brand and product information seamlessly across sales channels and points of contact.
- Content Discovery for Commerce (US)
Make it easy for your shoppers to find the products they want
- More WebSphere Commerce solutions for your industry (US)
Tools and components
- Developer Tools (US)
Empower site developers with a complete design and development environment to speed the creation and maintenance of e-commerce sites.
- Gift Center for WebSphere Commerce (US)
Tap into the booming gift market with a complete, multichannel gift registry solution
- Sales Center for WebSphere Commerce (US)
Gives call center representatives the functionality they need to service and upsell cross-channel customers.
- Collaborative Content Management (US)
Give business users end-to-end control over the creation, management and publishing of product information, Web content, promotion rules and campaign information — without help from IT.
- Marketing and Merchandising Tools (US)
Empower business users to execute effective marketing, merchandising and sales initiatives without IT reliance
Enhanced capabilities
- Analytics (US)
Gain actionable insights with best-in-class business analytics capabilities powered by Coremetrics
- Consolidated Order Management
Coordinate and fulfill orders across multiple back-end systems and participants
- Dynamic Rich Media (US)
Enhance visual communications in Web, e-mail and kiosk environments
- Sales Configuration (US)
Allow customers to explore and configure complex orders and products
